Muneer Mashhadani
Worcester,MA
Summary
Dynamic and bilingual professional with a proven track record in driving, communication, and money handling. Excelled at Fed Ex Ground by ensuring timely deliveries and fostering client trust, demonstrating exceptional navigational and interpersonal skills. Known for enhancing security measures at Allied Universal and boosting customer loyalty at M&S through empathetic service.
Overview
2025
2025
years of professional experience
Work History
Driver
Fed Ex Ground
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Security
Allied Universal Security Services
05.2023 - 03.2024
- Ensured data security as a top priority by implementing and maintaining robust security measures for sensitive company information.
- Strengthened the organization''s security posture by evaluating, implementing, and maintaining firewalls, intrusion detection systems, and other network security measures.
- Recommend improvements in security systems and procedures.
- Conducted security checks of inmates and living areas.
- Assessed electronic security systems and reported malfunctions.
- Handled security issues and emergency situations.
- Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
- Developed reasonable and cost effective recommendations for security improvement.
Customer Service Representative
M&S
06.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Habibi Deli
02.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Executed financial transactions via cash, check, and credit cards with precision.
Education
Burncoat High School
179 Burncoat St Worcester, Massachusetts 06.2021
Skills
Bilingual
Money handling
Driving
Communication
Languages
Arabic
Native or Bilingual
Turkish
Professional Working
English
Native or Bilingual
Timeline
Security
Allied Universal Security Services
05.2023 - 03.2024
Customer Service Representative
M&S
06.2022 - 03.2023
Cashier
Habibi Deli
02.2020 - 04.2022
Driver
Fed Ex Ground
Burncoat High School
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