Muneerah Williams
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
RA Sushi Bar Restaurant
10.2022 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress
IHOP
07.2019 - 10.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items and upsell higher-end product.
- Collected payment for food and drinks served and maintained accurate cash.
- Carried out complete opening, closing and shift change duties.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Another Broken Egg Cafe
04.2021 - 10.2022
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma - General Studies
Young Women's Preparatory Academy
Miami, Florida06-2010
Skills
- Adaptable
- High-volume dining
- Teamwork and Collaboration
- Excellent Communication
- Exceptional customer service
- POS System
- Detail Oriented
- Reliable and Responsible
- Conflict and Complaint Resolution
- Team Leadership
- Multitasking Abilities
- Strong Work Ethic
- Safe Food Handling
- Effective customer upselling
- Transactions and Cash Handling
Certification
- Certified Florida Food Service Worker
Learn2Serve 360 Training October 2022
- Premises Alcohol Seller/ Server Certification
Learn2Serve 360 Training October 2022
- 10 Hour OSHA Training
360 Training July 2021
Timeline
Waitress
RA Sushi Bar Restaurant
10.2022 - Current
Waitress
Another Broken Egg Cafe
04.2021 - 10.2022
Waitress
IHOP
07.2019 - 10.2024
- Certified Florida Food Service Worker
Learn2Serve 360 Training October 2022
- Premises Alcohol Seller/ Server Certification
Learn2Serve 360 Training October 2022
- 10 Hour OSHA Training
360 Training July 2021
High School Diploma - General Studies
Young Women's Preparatory Academy
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