Munesh Kumar
Alaska / Hawaiian Airlines
Columbus,USA
1
Certification
20
years of professional experience
Seasoned IT professional with 17 years of experience in Travel and Insurance, specializing in end-to-end QA delivery and Agile/Scrum leadership. Expertise in manual and automated testing, release governance, and cloud-based validation. Skilled in leading teams, managing P1/P2 incidents, and ensuring high-quality releases in enterprise environments.
Work History
Incident Manager / Analyst / Scrum Master
1 Year 5 Months- Managed end-to-end lifecycle of P1/P2 incidents in a 24x7 environment ensuring SLA compliance and rapid restoration.
- Led major incident bridge calls, coordinated resolver groups, tracked actions, and maintained communication cadence.
- Assessed impact, prioritized incidents, and escalated to L3, vendors, and leadership to facilitate swift resolution.
- Provided real-time updates, tracked timelines, and documented lessons learned for post-incident review.
- Enhanced incident quality by streamlining backlog management, addressing aging tickets, and strengthening governance processes.
- Collaborated with Problem Management to identify recurring issues and preventive actions.
- Team Size: 15 | Tech: Mulesoft APIs, ADO, Jira, ServiceNow
QA Test Architect
8 Years 7 Months- Led QA strategy, including planning, estimation, resourcing, and quality reviews across all testing phases.
- Managed onsite–offshore teams to ensure timely delivery and alignment with client objectives.
- Facilitated Agile/Scrum/SAFe ceremonies and milestone planning to promote continuous improvement.
- Designed and executed comprehensive test plans and implemented process improvements.
- Created and presented QA dashboards and reports to senior leadership to inform strategic decision-making.
- Delivered QA dashboards, reports, and presentations to senior leadership.
- Team Size: 15 | Tech: PEGA Testing, DataCap, FileNet
Test Analyst – Airlines PSS
6 Years 1 Month- Conducted functional testing, test data creation, and ensured exit criteria for system test sign-off.
- Managed defect lifecycle, including QR28 reporting and facilitated client communication to ensure transparent issue resolution.
- Conducted functional testing and created test data to meet exit criteria for successful system test sign-off.
- Audited trackers and documented process changes to enhance knowledge base and improve team reference.
- Reported outages immediately and ensured follow-up until resolution.
- Team Size: 7 | Domain: Airlines Reservation System (PSS)
Test Analyst – Mobile Alert Services
3 Years 4 Months- Gathered requirements, prepared test cases, and executed regression and re-testing to validate system functionality.
- Performed functional and GUI testing across SMS and email-based alert systems to ensure reliability and user satisfaction.
- Ensured compliance with exit criteria prior to system test sign-off, facilitating a smooth transition to production.
- Team Size: 7 | Tech: .NET
Education
MCA
BCA
Skills
Incident management
Agile/Scrum/SAFe Leadership
Incident Response Coordination
Incident management
Regression automation readiness
Service Level Monitoring
Cloud Incident Management
Process Improvement Initiatives
Stakeholder communication
Release quality compliance
Stakeholder & Client Communication
Domains: Travel
Insurance
Certification
- Certified Scrum Master (CSM)
- Airline Travel Domain Certification – Level 2 (Coforge)
- Advanced Life Insurance Knowledge – L2 (Coforge)
Timeline
Incident Manager / Analyst / Scrum Master
Alaska / Hawaiian Airlines
03.2025 - CurrentRead More
QA Test Architect
AFLAC
08.2016 - 03.2025Read More
Test Analyst – Airlines PSS
SITA, USA
06.2010 - 07.2016Read More
Test Analyst – Mobile Alert Services
Satyam Software Pvt. Ltd
01.2007 - 05.2010Read More
CCS University
BCA
Read More
UPTU
MCA
Read More
Awards & Achievements
Role Model Award, Customer Appreciation Award
Visa Status:
H1B (I-140 Approved) till May-2028