Munia Rahman

• Managed data collection, validation, and reporting to improve resource allocation and operational efficiency.
• Analyzed public inquiries and social media engagement data to improve consular services, providing solutions to recurring issues through data-driven insights.
• Created and managed data systems for public-facing communications, maintaining confidentiality and data integrity.
• Developed reports and presentations to support strategic decision-making and service delivery.
• Led multiple projects, ensuring on-time delivery and adherence to deadlines.
• Acted as a liaison between teams and stakeholders, managing internal and external communications.
• Provided high-level administrative support, handling confidential data and coordinating outreach programs.
• Assisted in document translation and report preparation, facilitating clear communication across departments.
• Contributed to a positive work environment by fostering teamwork among colleagues within the Consulate office.
• Supported public outreach initiatives to promote understanding of U.S. immigration policies and consular services available to foreign nationals.
• Liaised with other government agencies when required, facilitating interagency cooperation on complex cases or issues related to consular affairs.
• Prepared reports on consular activities regularly shared with supervisors for performance evaluation purposes.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Compiled and analyzed data to produce reports.
• Assisted with onboarding of new employees.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Collected, arranged, and input information into database system.

Key Achievements:

• Facilitated emergency evacuations of U.S. citizens during times of crisis using effective communication and coordination skills.
• Improved immigrant visa applicants' preparedness by integrating data-driven insights, reducing unpreparedness by 50%. (2022)
• Developed a system to measure presentation effectiveness using multi-source data, earning recognition from the Bureau of Consular Affairs. (2022)
• Revised visa refusal sheets (English & Bangla), reducing follow-up inquiries and enhancing communication. (2022)
• Streamlined data records for compliance and improved data accessibility. (2021)
• Developed a web-based contact form that optimized data collection and improved response time for inquiries. (2020)

• Conducted qualitative and quantitative data analysis to support survey research and reporting activities.
• Collected, managed, and ensured accurate entry of survey and institutional data into databases.
• Compiled and prepared regular data reports, providing key insights to support strategic planning and decision-making.
• Supported survey research by conducting data collection, validation, and translation for clear communication.
• Contributed to data analysis and interpretation, assisting in evidence-based decision-making processes.

• Conducted financial data analysis and reporting, ensuring adherence with institutional policies and regulatory standards.
• Assisted in compiling financial reports and preparing regular expenditure summaries for investment project oversight
• Improved investment quality by 20% through comprehensive analysis of credit reports and financial and legal documents, providing operational support for informed decision-making.
• Conducted risks and benefits assessment which led to informed decision-making.
• Managed and updated large-scale data entry in the bank's data records system to ensure accurate financial reporting and information management for key managerial decisions.
• Increased overall investment portfolio and monitored compliance with international sanctions and financial regulations.
• Improved customer relations through efficient service delivery and problem-solving, and boosted overall customer satisfaction.