Muniekua Hodge
Glenn Heights,TX
Summary
Secure a position with a progressive company where my skills and experience may offer substantial contribution to its growth and success.
I'm a team player, honest, organized, energetic and a fast learner. I work well with others and I'm extremely dependable. I'm also committed to excellence in customer service.
Overview
16
16
years of professional experience
Work History
Driver
Amazon Flex
Dallas-Fort Worth, USA
2022.04 - Current
- I pick up loads from different Amazon Locations and deliver to Customers with a smile.
Hair Stylist
Bundle Plug LLC
Glenn Heights, USA
2019.02 - Current
- Consult with clients to understand their hair goals and preferences.
- Provide haircuts, coloring, styling, and treatments according to client requests.
- Recommend hair care products and maintenance tips.
- Stay updated on the latest hair trends, techniques, and products.
- Build and maintain strong client relationships to encourage repeat business.
Team Lead/Customer Service Representative
PFSweb
Dallas, USA
2011.10 - 2019.02
- Maintain daily service level.
- Ensure associates are adhering to their schedules.
- Assisted with call monitoring and side by side monitoring with Csr's.
- Coach and develop agents.
- Ensure team stats are within acceptable levels.
- Understand and enforce the call center policy and procedures.
- Assist with daily, weekly and monthly reports, including attendance, quality and call disposition.
Customer Service Representative
Aegis Communication
2010.08 - 2011.09
- Receive incoming calls from members regarding their AARP Medicare RX Prescription Plan.
- I assisted members with co pays, premiums, prescription drug look up and anything else the member inquiry about regarding their plan.
Waitress
Club West management Inc
2009.09 - 2011.05
- Establish and maintain interpersonal relationships with consumers.
- Active Listener.
- Having Knowledge of principles and methods for showing, promoting and selling products.
Education
High School Diploma -
Mt. Pleasant High School
Skills
- Word processing
- Microsoft Outlook
- Communication skills
- Microsoft Word
- Internet Browser (Internet Explorer, Firefox, etc)
- Team motivation (leadership skill)
- Microsoft Excel
- Load delivery
- Route optimization
- Client communication
- Haircutting techniques
- Styling expertise
- Team leadership
- Call monitoring
- Coaching and development
- Attendance reporting
- Quality assurance
- Customer service excellence
- Active listening
- Schedule adherence
- Conflict resolution
Timeline
Driver
Amazon Flex
2022.04 - Current
Hair Stylist
Bundle Plug LLC
2019.02 - Current
Team Lead/Customer Service Representative
PFSweb
2011.10 - 2019.02
Customer Service Representative
Aegis Communication
2010.08 - 2011.09
Waitress
Club West management Inc
2009.09 - 2011.05
High School Diploma -
Mt. Pleasant High School