Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muniekua Hodge

Glenn Heights,TX

Summary

Secure a position with a progressive company where my skills and experience may offer substantial contribution to its growth and success.

I'm a team player, honest, organized, energetic and a fast learner. I work well with others and I'm extremely dependable. I'm also committed to excellence in customer service.

Overview

16
16
years of professional experience

Work History

Driver

Amazon Flex
Dallas-Fort Worth, USA
2022.04 - Current
  • I pick up loads from different Amazon Locations and deliver to Customers with a smile.

Hair Stylist

Bundle Plug LLC
Glenn Heights, USA
2019.02 - Current
  • Consult with clients to understand their hair goals and preferences.
  • Provide haircuts, coloring, styling, and treatments according to client requests.
  • Recommend hair care products and maintenance tips.
  • Stay updated on the latest hair trends, techniques, and products.
  • Build and maintain strong client relationships to encourage repeat business.

Team Lead/Customer Service Representative

PFSweb
Dallas, USA
2011.10 - 2019.02
  • Maintain daily service level.
  • Ensure associates are adhering to their schedules.
  • Assisted with call monitoring and side by side monitoring with Csr's.
  • Coach and develop agents.
  • Ensure team stats are within acceptable levels.
  • Understand and enforce the call center policy and procedures.
  • Assist with daily, weekly and monthly reports, including attendance, quality and call disposition.

Customer Service Representative

Aegis Communication
2010.08 - 2011.09
  • Receive incoming calls from members regarding their AARP Medicare RX Prescription Plan.
  • I assisted members with co pays, premiums, prescription drug look up and anything else the member inquiry about regarding their plan.

Waitress

Club West management Inc
2009.09 - 2011.05
  • Establish and maintain interpersonal relationships with consumers.
  • Active Listener.
  • Having Knowledge of principles and methods for showing, promoting and selling products.

Education

High School Diploma -

Mt. Pleasant High School

Skills

  • Word processing
  • Microsoft Outlook
  • Communication skills
  • Microsoft Word
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Team motivation (leadership skill)
  • Microsoft Excel
  • Load delivery
  • Route optimization
  • Client communication
  • Haircutting techniques
  • Styling expertise
  • Team leadership
  • Call monitoring
  • Coaching and development
  • Attendance reporting
  • Quality assurance
  • Customer service excellence
  • Active listening
  • Schedule adherence
  • Conflict resolution

Timeline

Driver

Amazon Flex
2022.04 - Current

Hair Stylist

Bundle Plug LLC
2019.02 - Current

Team Lead/Customer Service Representative

PFSweb
2011.10 - 2019.02

Customer Service Representative

Aegis Communication
2010.08 - 2011.09

Waitress

Club West management Inc
2009.09 - 2011.05

High School Diploma -

Mt. Pleasant High School
Muniekua Hodge