MUNIKRISHNA MACHERLA
Senior Manager
Cincinnati,USA
Summary
Results-driven Guidewire Senior Manager with 20+ years of experience in implementing, delivering, and supporting Guidewire / Java Applications for the insurance industry. Proven success in managing complex AMS engagements, including production support, maintenance projects, while driving client satisfaction and converting requirements into opportunities. Expert in overseeing end-to-end Guidewire implementations, building strong client relationships, and aligning solutions with client objectives and best practices. Skilled in leading cross- functional teams, driving new business, and fostering long-term partnerships for continuous value. Certified Guidewire Ace, SAFe Certified, and Customer Success Manager.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager
Cognizant
08.2022 - Current
- Oversee client relationships, manage expectations, and ensure high levels of client satisfaction
- Act as the primary liaison between business and technical teams
- Collaborate with clients to gather requirements, translate them into actionable tasks, set clear deliverables, timelines, and ensure alignment with project goals
- Manage the complete lifecycle of Guidewire implementations or enhancements, ensuring alignment with client goals and Guidewire best practices
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Use Guidewire Studio, GOSU, XML, PCF, and other tools for development, customization, unit testing, and implementing rules and activities to meet business requirements
- Oversee the triage and resolution of L1.5 and L2 tickets, conduct trend analysis on recurring issues, and provide permanent fixes to ensure system stability and performance.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Mentor the development team, ensuring adherence to coding standards and best practices
- Collaborate with the scrum master to manage project timelines and deliverables
- Lead code and design reviews, ensuring solutions meet customer requirements, coding standards, and Guidewire best practices
- Provided strong leadership to enhance team productivity and morale.
- Support business and functional acceptance testing, work with QA teams to resolve issues, and leverage tools like Automic, Jenkins, SOAP UI, and Postman for testing and build processes
- Achieved operational excellence by streamlining processes and implementing best practices.
- Follow proven methodologies, improve development processes, and ensure the team adheres to agile methodologies and coding standards for successful project delivery
Product Consultant / Project Manager
Cognizant
07.2019 - 08.2022
- Oversee the triage and resolution of L1.5 and L2 tickets, conduct trend analysis on recurring issues, and provide permanent fixes to ensure system stability and performance.
- Lead technical design and development of Guidewire solutions, including customizations to data models, workflows, and application functionality to meet business needs
- Use Guidewire Studio, GOSU, XML, PCF, and other tools for development, customization, unit testing, and implementing rules and activities to meet business requirements
- Perform trend analysis of issues reported to ensure permanent fix is applied for frequently occurring issue. Provide solutions to critical and complex technical issues and perform the impact analysis of the changes needed for the customization of the user interface or the business rules components and share it with Architects for approval.
- Prepare GOSU / SQL Scripts and Execute in Production environment to fix critical issues which require immediate attention.
Sr Product Specialist(Guidewire)
Cognizant
12.2017 - 07.2019
- Responsible for requirements gathering, analysis, estimation, architecture designing, development, unit testing and implementation support for ongoing and future projects using the different technologies which includes Guidewire Claims Center 9.0, GOSU, Claims Adapter Integration, XML, JSON, Java, MAPC plugin, Java, Maven, Jenkins, TOAD, Restful/ SOAP Web Service and Oracle by adhering Nationwide Insurance Coding standards
- As a configuration developer, analyze and configure Guidewire Claim Center using Guidewire Studio 9.0 and implement the Rules using GOSU language for customer requirements and unit test the application
- As part of Claim Center Integration development, responsible for implementing the claims adapter modifications using Java, XML and JSON and unit test using Rapid Application Developer integrated development environment
- Responsible for code review and design review for the requirements to be implemented in Guidewire Claim Center
Technical Lead
Cognizant
01.2011 - 07.2019
- Responsible for delivering high quality solutions to clients by understanding client needs and effectively managing projects to successful results and outcomes
- Responsible for requirements gathering, complete Analysis, Estimation and the design of the project
- Interacting with Line of Business and coordinate with the offshore team
- Hands on Experience in software application development (all phases of SDLC)
- Hands on experience in web application development using HTML, Java Script, CSS, Java, Spring, JSF
- JSTL, RESTful, XML
- Provide defects support during System Integration Testing (SIT) and Pre Production (PPR) by quickly resolving issues identified by testing team and update the defect status in HP ALM Tool for defects tracking
- Responsible for providing solutions to the performance issues / security issues identified during performance test prior promoting to the production environment
- Responsible for promoting the unit tested code to higher environments using Plastic SCM(Version Control) and creating the build requests and send to build team to process the changes form lower environment to higher environment and make sure the code is promoted without any issues
- Excellent knowledge in Interfaces like MVR and CLUE
- Very Good Knowledge in Insurance Domain
- Involved in Creating/reviewing the System Implementation Plan and communicating to all stake holders
- Responsible for delivering high quality solutions to clients by understanding client needs and effectively managing projects to successful results and outcomes
Technical Lead / Project Management
Cognizant
11.2006 - 07.2019
- Responsible for delivering high quality solutions to clients by understanding client needs and effectively managing projects to successful results and outcomes
- Responsible for requirements gathering, complete Analysis, Estimation and the design of the project
- Interacting with Line of Business and coordinate with the offshore team
- Hands on Experience in software application development (all phases of SDLC)
- Hands on experience in web application development using HTML, Java Script, CSS, Java, Spring, JSF
- JSTL, RESTful, XML
- Provide defects support during System Integration Testing (SIT) and Pre Production (PPR) by quickly resolving issues identified by testing team and update the defect status in HP ALM Tool for defects tracking
- Responsible for providing solutions to the performance issues / security issues identified during performance test prior promoting to the production environment
- Responsible for promoting the unit tested code to higher environments using Plastic SCM(Version Control) and creating the build requests and send to build team to process the changes form lower environment to higher environment and make sure the code is promoted without any issues
- Excellent knowledge in Interfaces like MVR and CLUE
- Very Good Knowledge in Insurance Domain
- Involved in Creating/reviewing the System Implementation Plan and communicating to all stake holders
- Responsible for delivering high quality solutions to clients by understanding client needs and effectively managing projects to successful results and outcomes
Module Lead
The Hanover Insurance Group
07.2009 - 01.2011
Module Lead
The Hartford
08.2007 - 07.2009
Web Developer
Travelers
11.2006 - 08.2007
Software Engineer
ISGN
05.2005 - 11.2006
Education
MCA - Computer Science
Sri Venfiateswara College of Engineering
01.2005
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Accomplishments
- Boosted Client Satisfaction, Increased client satisfaction by 30% through optimized communication and project delivery.
- Successful Project Delivery, Led a team to deliver 5 Guidewire projects on time and within budget.
- System Downtime Reduction, Reduced system downtime by 40% with optimized solution architecture and issue resolution processes.
- Enhanced Team Performance, Mentored 20 team members, improving their performance scores by 25%.
Certification
Guidewire Certified Ace
Certified SAFe 5 Agilist
Project Management from International Institute of Learning
Timeline
Senior Manager
Cognizant
08.2022 - Current
Product Consultant / Project Manager
Cognizant
07.2019 - 08.2022
Sr Product Specialist(Guidewire)
Cognizant
12.2017 - 07.2019
Technical Lead
Cognizant
01.2011 - 07.2019
Module Lead
The Hanover Insurance Group
07.2009 - 01.2011
Module Lead
The Hartford
08.2007 - 07.2009
Technical Lead / Project Management
Cognizant
11.2006 - 07.2019
Web Developer
Travelers
11.2006 - 08.2007
Software Engineer
ISGN
05.2005 - 11.2006
MCA - Computer Science
Sri Venfiateswara College of Engineering
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