Munir Aberra
Pickerington,OH
Summary
Original Travel Agent with 8 of experience excelling at prioritizing, completing multiple tasks at once, and following through to meet project objectives. Expertise in providing excellent customer service Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
22
22
years of professional experience
Work History
Travel Manager
Amity Travel
Columbus, OH
04.2010 - Current
- Developed process improvements and long-term business strategies through the analysis of customer feedback
- Coordinated with travel partners, such as airlines and hotels, to manage bookings and schedules, as well as the preparation of visa documents
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Group Leader
Limited Logistics Services
Reynoldsburg, OH
03.2002 - 08.2021
- Recognized and enhanced employee training to close knowledge gaps and improve group performance
- Reviewed daily requirements and delegated work to ensure that everyone was covered.
Store Manager
Bp
Columbus, OH
08.2003 - 04.2010
- Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Assisted customers in locating and selecting merchandise in any store department
- Increased profits by setting ambitious sales goals, motivating salespeople, and directing improvements in customer service.
Office Manager
Munir Aberra
Education
BA in Economics -
Temple University
08.1998
Skills
- Data analysis
- Project management
- Communication
- Organization
- Problem solving
- Cultural Sensitivity
Personal Information
Title: Office Manager
References
Available upon request
Timeline
Travel Manager
Amity Travel
04.2010 - Current
Store Manager
Bp
08.2003 - 04.2010
Group Leader
Limited Logistics Services
03.2002 - 08.2021
Office Manager
Munir Aberra
BA in Economics -
Temple University