Munir Ahmadi
Herndon,VA
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem-solving. Excelled at Etisalat Customer Care by enhancing customer loyalty through empathetic resolution of complaints. Skilled in multitasking and organization, adept at fostering teamwork and collaboration. Demonstrates a strong work ethic and a commitment to continuous improvement.
Overview
5
5
years of professional experience
Work History
Sales Associate
786 Pharmacy
02.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Etisalat Customer Care
04.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Equipment Set Up Employee
Gate Gourmet
07.2024 - Current
- Setting up Equipments and Tags
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Ariana Bakhtar
Kabul, Afghanistan12-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Organization and time management
- Problem resolution
Timeline
Equipment Set Up Employee
Gate Gourmet
07.2024 - Current
Customer Service Representative
Etisalat Customer Care
04.2022 - 04.2023
Sales Associate
786 Pharmacy
02.2020 - 04.2022
High School Diploma -
Ariana Bakhtar
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