MUNTASIR CHOWDHURY
Lilburn,GA
Summary
Motivated Sr. Fraud Analyst touting three years of expertise investigating suspicious activity for privately owned finance company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sr. Fraud Analyst (II)
Bank of America
11.2021 - Current
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
- Evaluated third-party solutions for potential integration into the existing anti-fraud ecosystem, ensuring seamless compatibility with existing infrastructure components while augmenting overall effectiveness levels significantly.
- Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
- Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
Pro-Desk Specialist
The Home Depot
05.2017 - 10.2021
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Mentored junior team members, fostering professional growth through guidance on best practices in industry.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
Customer Service Representative
Walmart
09.2016 - 04.2017
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA04.2026
Associate of Science - Criminal Justice
Georgia State University
Atlanta, GA12.2020
Skills
- Time Management
- Excellent Communication
- Microsoft Office 365
- Project Management
- Call Management
- Data Analysis
- Attention to Detail
- Problem-solving Aptitude
- Fraud Prevention
- AML Compliance
- Statistical Modeling
- Financial Data Analysis
Accomplishments
- Leader at ALN (Asian Leadership Network)
- Global Recognition Award at Bank of America
- Creative Mind Award
- Deans List 3x
- Homer Award
Volunteer Experience
- Dragon Boat Festival
- Foundation for Hospital Art
- American Red Cross
Volunteer
- Dragon Boat Festival
- Foundation for Hospital Art
- American Red-Cross
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Sr. Fraud Analyst (II)
Bank of America
11.2021 - Current
Pro-Desk Specialist
The Home Depot
05.2017 - 10.2021
Customer Service Representative
Walmart
09.2016 - 04.2017
Bachelor of Science - Criminal Justice
Georgia State University
Associate of Science - Criminal Justice
Georgia State University