Muntazeer Rashid
Duluth
Summary
Results-oriented Regional Workforce Manager specializing in workforce planning and performance analysis. Focused on enhancing operational efficiency through strategic staffing and team collaboration, leading to improved service standards and employee development. Skilled in data-driven decision-making and strategic planning, with a history of optimizing productivity and aligning workforce strategies with business objectives.
Overview
7
7
years of professional experience
Work History
Regional Workforce Manager
M1 Global Security
01.2026 - Current
- Managed workforce scheduling to optimize staffing levels and coverage.
- Coordinated training programs for staff, resulting in enhanced operational efficiency.
- Analyzed workforce data to identify trends and improve performance metrics.
- Developed training programs for employees in order to increase job knowledge and skillsets.
- Facilitated communication between management and team members, improving operational effectiveness.
- Oversaw employee performance reviews to support career development initiatives.
- Collaborated with other departments to coordinate workflow processes across multiple teams.
- Provided leadership guidance in order to motivate staff and improve customer service standards.
- Created detailed reports on labor costs and productivity levels, supporting informed decision-making for upper management.
Regional Operations Manager
Diesel Power USA
Dallas
01.2024 - 12.2025
- Managed day-to-day operations, scheduling, and workflow.
- Coordinated inventory tracking and order processing.
- Assisted with dispatching, budgeting, CRM documentation and admin tasks
- Managed daily customer requests, order status and issue resolutions.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Collaborated with vendors to negotiate service agreements and procurement processes.
- Analyzed data to identify opportunities for process improvement and cost savings.
- Conducted regular meetings with the teams to review progress on key initiatives and provide updates on operational activities.
- Provided technical support in troubleshooting hardware and software issues related to operations.
Business Development (logistics)
EFL Global
01.2023 - 12.2023
- Researched and identified potential clients and opportunities to expand business reach.
- Facilitated outreach and lead generation through effective follow-up communication.
- Coordinated event logistics to enhance marketing strategies and client engagement.
- Managed documentation and CargoWise data entry.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Experience Associate
Titan Transporation
Dallas
01.2019 - 12.2022
- Delivered phone and email support, resolving customer issues with clarity and empathy
- Handled customer complaints efficiently to ensure satisfaction and loyalty.
- Managed customer data accurately within the company's CRM system.
- Ensured accurate documentation and improved workflows.
- Trained new employees on communication, workflow processes.
- Generated reports summarizing key performance metrics for management review.
Education
Bachelor of Business Administration (BBA) - International Business
High School Diploma -
British Council
Skills
- Workforce planning and scheduling
- Staffing strategies
- Operations coordination
- Performance analysis
- Performance metrics
- Data reporting
- Relationship management
- Vendor and client management
- Management strategies
- Team collaboration
- Workforce scheduling
- Problem-solving skills
Timeline
Regional Workforce Manager
M1 Global Security
01.2026 - Current
Regional Operations Manager
Diesel Power USA
01.2024 - 12.2025
Business Development (logistics)
EFL Global
01.2023 - 12.2023
Customer Experience Associate
Titan Transporation
01.2019 - 12.2022
Bachelor of Business Administration (BBA) - International Business
High School Diploma -
British Council