Summary
Overview
Work History
Education
Skills
Education
Websites
Software
Work Availability
Languages
Timeline

Muntazeer Rashid

Summary

Regional Workforce Manager specializing in workforce planning and performance analysis. Focused on enhancing operations & supply chain management through strategic staffing and team collaboration, leading to improved service standards and employee development. Skilled in data driven decision-making and strategic planning. Experienced in optimizing supply chain solutions and aligning workforce strategies with business objectives.

Overview

7
7
years of professional experience

Work History

Regional Workforce Manager

M1 Global Security
, GA
01.2026 - Current
  • Managed workforce scheduling to optimize staffing and coverage.
  • Coordinated training programs for staff, resulting in operational efficiency.
  • Analyzed workforce data to improve performance metrics.
  • Developed training programs for employees in order to increase knowledge and skillsets.
  • Maintained effective communication between management and site members, improving operational effectiveness.
  • Oversaw employee performance to support career & performance development initiatives.
  • Collaborated with other departments to coordinate with operations and client needs across multiple teams.
  • Provided leadership guidance in order to improve client service standards.
  • Presented detailed reports on KPI of all regional sites, as a weekly review to the Senior Vice President & Directors.
  • Maintained regional Performance Report on operational finances using Aurix & Tableau to summarize weekly performance collected across company platforms.

Regional Operations Manager

Diesel Power USA
Dallas, TX
12.2023 - 12.2025
  • Managed day-to-day operations, scheduling, and workflow.
  • Coordinated inventory tracking and order processing.
  • Assisted with dispatching, budgeting, CRM documentation and admin tasks
  • Managed client requests and issue resolutions.
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Collaborated with vendors to negotiate service agreements and procurement processes.
  • Analyzed data to identify opportunities for process improvement and cost savings.
  • Conducted regular meetings shipping team & logistics partners to review progress on key initiatives and provide updates on operational activities.
  • Provided technical support in troubleshooting hardware and software issues related to operations.
  • Traveled domestically for supply chain management purposes.

Business Development (Supply Chain)

EFL Global
12.2022 - 11.2023
  • Researched & identified potential clients for opportunities to expand business reach.
  • Managed contractual Accounts, and supply chain operations.
  • Coordinated event logistics for marketing strategies, client engagement & relations.
  • Managed documentation through CargoWise software & worked with the ground shipping team in the airports for paperwork & clearances.
  • Worked successfully with diverse group of coworkers located internationally as well as domestically; to accomplish goals and address issues related to our services.
  • Reported directly to the CEO & collected data from shipping team in order to present performance analysis reports about our clients every monthly.

Customer Experience Executive

Titan Transporation
Dallas, TX
12.2018 - 11.2022
  • Delivered phone and email support, resolving customer issues with clarity and empathy
  • Handled customer complaints efficiently to ensure satisfaction and loyalty.
  • Managed customer data accurately within the company's CRM system and Software.
  • Ensured accurate documentation in compliance with shipping regulations.
  • Trained new employees on, workflow processes & ground operations.
  • Generated reports summarizing key performance metrics for upper management's review.
  • Communicated with overseas logistics partners for supply chain operations.
  • Traveled to company's distribution centers to collect data on our supply chain performance and capabilities in order to improve performance.
  • Worked on a special project; traveled overseas to prepare detailed analytic report for tentative planned business expansion.

Education

Bachelor of Business Administration (BBA) - International Business

High School Diploma -

British Council

Skills

  • Workforce planning and scheduling
  • Staffing strategies
  • Operations coordination
  • Performance analysis
  • Performance metrics
  • Data reporting
  • Relationship management
  • Vendor and client management
  • Management strategies
  • Team collaboration
  • Workforce scheduling
  • Problem-solving skills

Education

other

Software

Aurix

CargoWise

UKG

Kronos

Tableau

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Regional Workforce Manager - M1 Global Security
01.2026 - Current
Regional Operations Manager - Diesel Power USA
12.2023 - 12.2025
Business Development (Supply Chain) - EFL Global
12.2022 - 11.2023
Customer Experience Executive - Titan Transporation
12.2018 - 11.2022
- Bachelor of Business Administration (BBA), International Business
British Council - High School Diploma,
Muntazeer Rashid