Aurix
Summary
Regional Workforce Manager specializing in workforce planning and performance analysis. Focused on enhancing operations & supply chain management through strategic staffing and team collaboration, leading to improved service standards and employee development. Skilled in data driven decision-making and strategic planning. Experienced in optimizing supply chain solutions and aligning workforce strategies with business objectives.
Overview
7
7
years of professional experience
Work History
Regional Workforce Manager
M1 Global Security
, GA
01.2026 - Current
- Managed workforce scheduling to optimize staffing and coverage.
- Coordinated training programs for staff, resulting in operational efficiency.
- Analyzed workforce data to improve performance metrics.
- Developed training programs for employees in order to increase knowledge and skillsets.
- Maintained effective communication between management and site members, improving operational effectiveness.
- Oversaw employee performance to support career & performance development initiatives.
- Collaborated with other departments to coordinate with operations and client needs across multiple teams.
- Provided leadership guidance in order to improve client service standards.
- Presented detailed reports on KPI of all regional sites, as a weekly review to the Senior Vice President & Directors.
- Maintained regional Performance Report on operational finances using Aurix & Tableau to summarize weekly performance collected across company platforms.
Regional Operations Manager
Diesel Power USA
Dallas, TX
12.2023 - 12.2025
- Managed day-to-day operations, scheduling, and workflow.
- Coordinated inventory tracking and order processing.
- Assisted with dispatching, budgeting, CRM documentation and admin tasks
- Managed client requests and issue resolutions.
- Supervised daily operations to ensure compliance with safety and quality standards.
- Collaborated with vendors to negotiate service agreements and procurement processes.
- Analyzed data to identify opportunities for process improvement and cost savings.
- Conducted regular meetings shipping team & logistics partners to review progress on key initiatives and provide updates on operational activities.
- Provided technical support in troubleshooting hardware and software issues related to operations.
- Traveled domestically for supply chain management purposes.
Business Development (Supply Chain)
EFL Global
12.2022 - 11.2023
- Researched & identified potential clients for opportunities to expand business reach.
- Managed contractual Accounts, and supply chain operations.
- Coordinated event logistics for marketing strategies, client engagement & relations.
- Managed documentation through CargoWise software & worked with the ground shipping team in the airports for paperwork & clearances.
- Worked successfully with diverse group of coworkers located internationally as well as domestically; to accomplish goals and address issues related to our services.
- Reported directly to the CEO & collected data from shipping team in order to present performance analysis reports about our clients every monthly.
Customer Experience Executive
Titan Transporation
Dallas, TX
12.2018 - 11.2022
- Delivered phone and email support, resolving customer issues with clarity and empathy
- Handled customer complaints efficiently to ensure satisfaction and loyalty.
- Managed customer data accurately within the company's CRM system and Software.
- Ensured accurate documentation in compliance with shipping regulations.
- Trained new employees on, workflow processes & ground operations.
- Generated reports summarizing key performance metrics for upper management's review.
- Communicated with overseas logistics partners for supply chain operations.
- Traveled to company's distribution centers to collect data on our supply chain performance and capabilities in order to improve performance.
- Worked on a special project; traveled overseas to prepare detailed analytic report for tentative planned business expansion.
Education
Bachelor of Business Administration (BBA) - International Business
High School Diploma -
Skills
- Workforce planning and scheduling
- Staffing strategies
- Operations coordination
- Performance analysis
- Performance metrics
- Data reporting
- Relationship management
- Vendor and client management
- Management strategies
- Team collaboration
- Workforce scheduling
- Problem-solving skills
Education
other
Software
CargoWise
UKG
Kronos
Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
Regional Workforce Manager - M1 Global Security
01.2026 - Current
Regional Operations Manager - Diesel Power USA
12.2023 - 12.2025
Business Development (Supply Chain) - EFL Global
12.2022 - 11.2023
Customer Experience Executive - Titan Transporation
12.2018 - 11.2022
- Bachelor of Business Administration (BBA), International Business
British Council - High School Diploma,