Murat Uyaniker
Ruskin
Summary
Detail-oriented and adaptable project leader with 10+ years of experience in operations, fulfillment, and cross-functional team management across Amazon and Target. Proven success in driving process improvement initiatives, managing projects under tight constraints, and aligning operational goals with strategic objectives. Strong communicator with experience presenting to leadership, managing stakeholder expectations, and leading teams through change.
Overview
7
7
years of professional experience
Work History
Service & Engagement Manager
Target
10.2024 - Current
- Led guest services and front-end operations for a high-volume retail store, managing a team of over 30 associates.
- Spearheaded a labor optimization project during payroll constraints, resulting in a 20% reduction in labor costs without impacting service levels.
- Drove a 10% increase in loyalty program sign-ups by launching targeted training and performance-based incentives.
- Executed seasonal and promotional rollouts, acting as project lead to coordinate scheduling, execution, and reporting.
- Delivered regular business updates to store directors and regional leaders, ensuring alignment on priorities and progress.
- Mentored new team leads and developed succession planning strategies to build future leadership pipelines.
Area Manager II
Amazon
09.2021 - 05.2024
- Experienced leader in Inbound Dock, Stow, Pick, ICQA, Customer Returns and Middle Mile operations.
- Supervised a team of 70 associates and 5 leaders, overseeing day-to-day operations and driving continuous improvement initiatives.
- Developed 4 hourly associates into successful leaders through training and hands-on support.
- Evaluated operational reports and financial data to monitor district operations.
- Experienced in Inventory Control and Quality Assurance.
- Facilitated interdepartmental quality meetings to ensure alignment and collaboration across teams resulting in the best in network quality for a launch building for 2021.
- Developed and implemented action plans to optimize operational processes which improved productivity by 8% YoY.
- Established strategic partnerships with Amazon distribution centers in the region to streamline and coordinate the delivery of supplies.
- Collaborated closely with Amazon logistics teams to ensure timely and efficient delivery, optimizing supply chain operations and minimizing costs.
- Analyzed departmental KPIs and coached Ambassadors and Associates on Standard work processes which reduced cost by 5% YoY for shift.
- Played a key role in the successful launch of a new facility in Tampa, managing operational logistics and ensuring seamless operations.
Area Manager I
Amazon
02.2020 - 09.2021
- Managed operations during the COVID-19 pandemic, implementing safety protocols which saw record breaking numbers in packages processed and workforce headcount.
- Led a Continuous Improvement project that oversaw the installation of monitors at dock doors and across the facility which reduced misloads by 74% and CPT misses by 61% by coaching AAs and leaders across different shifts.
- Collaborated with FCs and Sort Centers in the region to distribute COVID-19 supplies during the height of the pandemic.
- Provided leadership and guidance to team members, fostering a culture of accountability, teamwork, and continuous improvement which resulted in 13% above benchmark connections scores.
- Maintained a focus on safety, achieving zero recordable incidents for 73 consecutive days.
- Maintained professional relationships between various 3PL companies to ensure trailers were delivered and picked up in a timely manner to meet customer promise.
- Partnered with Amazon DSPs to ensure 'no package left behind' policy was met every shift, saw 11% reduction in CP bips YoY.
- Partnered with Site senior leadership to launch 6 mid-day DSP lanes to maximize facility outbound capacity.
- Workforce planning two times per day to ensure both shifts ran efficiently while meeting customer promise.
Process Assistant
Amazon
08.2018 - 01.2020
- Managed a team of 60 part time associates throughout 2 separate shifts each day in the Customer Returns department.
- Implemented a new decanting process to ensure a more balanced workflow for each associate.
- Trained 10 new problem solvers to help reduce problem solve backlog which resulted in a 66% reduction in problem solve count.
- Developed 6 hourly associates who were promoted to Process Assistant roles and ultimately into Area Manager roles within the company.
- Oversaw the cross-training of Customer Returns associates to Sort Center roles to provide more flexibility for both departments during peak volume.
- Trained all Customer returns associates and leaders on the new returns processing of sunglasses for the facility.
- Continuous partnership with Customer Service associates to assist customers with their returns.
- Responsible for ordering of all supplies for the Customer returns department using Coupa and supplier partnerships to help drive costs.
- Partnered up with Sort Center operations to reuse and recycle corrugate shuttles which reduced cost by $300,000 YoY.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH06-2025
High School Diploma -
H.Frank Carey HS
Franklin Square, NY06.2007
Skills
- Project & Program Management
- KPI Monitoring & Analysis
- Process Improvement
- Cross-Functional Team Leadership
- Continuous Improvement
- Team Development
- Labor Planning & Scheduling
- Budget and Payroll Optimization
- Inventory Control & Fulfillment Ops
Hobbies and Interests
- Soccer
- Basketball
- Gardening
- Home Improvement
Languages
- Turkish, Native
- English, Native
- Spanish, Advanced
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
Spanish
Professional
Timeline
Service & Engagement Manager
Target
10.2024 - Current
Area Manager II
Amazon
09.2021 - 05.2024
Area Manager I
Amazon
02.2020 - 09.2021
Process Assistant
Amazon
08.2018 - 01.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
H.Frank Carey HS