Muricia Alexander

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• Documented and resolved customer access issues which led to successful resolutions.
• Collaborated with IT department to automate company's subscriptions renewals.
• Restructured subscriptions department business schedule which lead to increased revenue.
• Supervised team of three staff members.
• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Worked with subscription agents for product pricing and special orders. .
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved increased global institutional subscriptions by establishing exclusive distributors of products.