MURIEL CAJILUS
Gainesville
Summary
Motivated and detail-oriented nursing student with experience in healthcare and customer service. Skilled in communication, organization, and building strong relationships in fast-paced environments. Seeking a part-time Community Assistant role to contribute to a welcoming and efficient community.
Overview
6
6
years of professional experience
4047
4047
years of post-secondary education
Work History
Monitor Technician / Team Lead
HCA North Florida Regional Medical Center
Gainesville
01.2021 - 01.2024
- Monitored and interpreted cardiac rhythms and reported changes to clinical staff
- Assisted in training and onboarding new technicians
- Supported team operations to ensure efficiency and patient safety
- Participated in team meetings to improve workflow and communication
Caregiver / Childcare Provider
Twinkle Toes
Gainesville
01.2020 - 01.2021
- Provided care for children ages 5 months to 12 years
- Built strong relationships with families through effective communication
- Maintained a safe, organized, and positive environment
Customer Service Representative
Global Tel Link
Gainesville
01.2019 - 01.2020
- Assisted customers with billing, payments, and account inquiries
- Resolved technical issues and provided timely support
- Delivered professional and empathetic customer service
Customer Service Representative
Teleperformance
01.2018 - 01.2019
- Managed 90+ calls daily assisting providers with claims
- Trained new employees on customer service procedures
- Maintained 96% customer satisfaction rating
- Received Service Excellence Award
Education
Associate Degree - Nursing
Galen College of Nursing
High School Diploma -
Coconut Creek High School
Skills
- Customer Service
- Communication
- Organization
- Time Management
- Team Leadership
- Microsoft Office
- Word
- Excel
- Multitasking
- Trilingual
Timeline
Monitor Technician / Team Lead
HCA North Florida Regional Medical Center
01.2021 - 01.2024
Caregiver / Childcare Provider
Twinkle Toes
01.2020 - 01.2021
Customer Service Representative
Global Tel Link
01.2019 - 01.2020
Customer Service Representative
Teleperformance
01.2018 - 01.2019
Associate Degree - Nursing
Galen College of Nursing
High School Diploma -
Coconut Creek High School