Muriel Kook
Bryant,AR
Summary
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Customer Service Spec/ Certified Nursing Assistant
BHMC-LR
Little Rock, AR
11.2006 - 08.2024
- Maintains order on unit by keeping work flow smooth by answering phone and call lights and meeting paging needs of unit
- Meet and greet every person that comes to the floor and make sure all questions and concerns are addressed, and keeping family and patients informed
- Performs admission and discharge duties, reconciles and enters patient charges
- Performs data entry, ensuring accurate patient information is entered into Epic
- Setting up MyChart tablets for each admission
- Cleaning and stocking unit
- Training Onboarding employees throughout hospital and specialized training on Epic Down Time
- Mission Specialist for maintain all documentation flow for when Epic system is down on any of the hospital units
- Arranged patient transport logistics
- Ensure patient safety by checking ID bands, fall mats, bed alarms and ensure proper documentation is being posted
- Reaching out for after hours physician consultations
- Assist with turning over of room logistics to ensure they meet expectations of hospital policy
- Certified Nursing Assistant
- Performed Direct patient care and assisted patients with ADLS
Mental Health Specialist III
El Paso Psychiatric Center
El Paso, TX
06.2005 - 06.2006
- Intake specialist for patients admitted to hospital
- Ensure patient and peer safety at all times
- Certified in PAMB-Progressive management of aggressive behavior
- Direct patient care through unit
- Completed or assisted patients with all ADLS
- Ensuring ratio of patient to staffing and line of sights
- Completed 15 min checks
- Escorted patients in facility court
- Ensured documentation was completed and accurate
- Maintained HIPPA and PICA guidelines for confidentiality
Education
Associate of Arts - Paralegal
Westwood College
Boulder, CO05.2009
Skills
- Empathetic
- Being present Working remotely requires an employee to be available during the complete shift and longer when required
- Communication Working with very emotional and sometimes angry people has been a very strong ability for me
- HIPAA Compliance
- Reliable team player
- Medical terminology knowledge
- Healthcare ethics
- Complex Problem-Solving
- Maintaining privacy
- Electronic Charting
Timeline
Customer Service Spec/ Certified Nursing Assistant
BHMC-LR
11.2006 - 08.2024
Mental Health Specialist III
El Paso Psychiatric Center
06.2005 - 06.2006
Associate of Arts - Paralegal
Westwood College
Similar Profiles
Stephanie MorrisStephanie Morris
Patient Educator at BHMC-LR Health Management CenterPatient Educator at BHMC-LR Health Management Center
Mary VickersMary Vickers
PCA at BHMCPCA at BHMC
Antionette WillAntionette Will
Property Manager at LR ManagementProperty Manager at LR Management
Michelle R. JonesMichelle R. Jones
Remarketing Supervisor at Ally ServicingRemarketing Supervisor at Ally Servicing
Kelly HayKelly Hay
Occupational Therapy Evaluator at Bryant Public School DistrictOccupational Therapy Evaluator at Bryant Public School District