Murielle FAVRE
Orlando,FL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Express Scripts Pharmacy
Orlando, FL
10.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Phlebotomist
Quest Diagnostics
Orlando, FL
11.2016 - 09.2019
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Collected specimen samples and transported to laboratory for processing.
- Conducted various blood tests and updated results into paper and electronic charts.
- Identified patients using proper procedures prior to specimen collection.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Input medical and insurance information into database for inclusion in patient records.
- Maintained a clean, safe, and organized work environment.
Education
High School Diploma -
EDGEWATER HIGH SCHOOL
Orlando, FL05-2007
Some College (No Degree) -
Cambridge Institute of Allied Health & Technology
Altamonte Springs, FLSkills
- Scheduling
- Complaint resolution
- Account updating
- Task prioritization
- Dispute resolution
- Critical thinking
- Complaint handling
- CRM software proficiency
- Opening and closing accounts
- Customer relations
- Empathy and patience
- Cultural awareness
- Call center procedures
- Data entry
- Reading comprehension
- Order fulfillment
- Product and service solutions
- Typing [30] wpm
- Strong teamwork
- Paperwork processing
- Call center experience
- Live chat support
Languages
English
Professional
Timeline
Customer Service Representative
Express Scripts Pharmacy
10.2019 - Current
Phlebotomist
Quest Diagnostics
11.2016 - 09.2019
High School Diploma -
EDGEWATER HIGH SCHOOL
Some College (No Degree) -
Cambridge Institute of Allied Health & Technology
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