Summary
Overview
Work History
Education
Skills
Languages
Timeline

Muriel Yasmina Woodberry

Leland,NC

Summary

Dynamic customer service professional with a proven track record at Walmart Super Center, adept in CRM system proficiency and exceptional problem-solving. Excelled in delivering superior customer experiences, achieving productivity goals, and adeptly managing rapid changes. Skilled in both technical and interpersonal realms, ensuring customer satisfaction and operational excellence.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Service-oriented Customer Support Representative with [Number]+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Service-oriented Customer Support Representative with 15 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Driven Customer Support Representative with over 15 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Walmart Supper Center
12.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Advocate

Change Healthcare
10.2017 - 04.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Licensed Insurance Agen/Customer Service Representative

Optum, UnitedHealth Group
09.2015 - 10.2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Elena Ch De Pinate , Panama Republica De Panama
12-1978

Skills

  • Point of sale systems
  • Stock replenishment
  • Safety regulations
  • Regulatory compliance
  • [Software] CRM system proficiency
  • Multi-line phone systems
  • MS office proficiency
  • Customer relationship management (CRM)

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate - Walmart Supper Center
12.2021 - Current
Customer Service Advocate - Change Healthcare
10.2017 - 04.2020
Licensed Insurance Agen/Customer Service Representative - Optum, UnitedHealth Group
09.2015 - 10.2017
Elena Ch De Pinate - High School Diploma,
Muriel Yasmina Woodberry