MURLIE GRIGGS BLAN
Phoenix,AZ
Summary
Dynamic manager with proven expertise in optimizing patient care and enhancing workflow efficiency. Skilled in team coordination, quality assurance, and communication, driving continuous improvement and positive outcomes in healthcare settings.
Overview
1
1
Certification
64
64
years of professional experience
Work History
MANAGER
PROFESSIONAL ELITE STAFFING
Phoenix, AZ
02.2020 - Current
- Managed workforce scheduling to optimize efficiency and service delivery.
- Coordinated communication between departments to streamline processes.
- Evaluated staffing needs and facilitated recruitment of qualified candidates.
- Conducted performance reviews to provide feedback and set development plans.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented best practices for workflow improvements and quality assurance.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented quality control measures to uphold company standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Delegated tasks to associates based on their skill levels.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
TRAVELING STAFF NURSE
ACCENT CARE
RIVERSIDE
12.2003 - 11.2016
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Administered medications and monitored patient reactions.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
- Monitored vital signs and documented changes in a timely manner.
- Assessed patients to determine their physical condition, health status and needs.
- Assessed patients' health status to inform treatment decisions to develop and update treatment plans while anticipating day-to-day needs.
- Implement infection control measures to reduce the spread of contagious diseases.
- Collaborated with healthcare team to ensure seamless patient care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
- Contributed to quality improvement initiatives that enhanced service delivery efficiency.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Educated patients and families on health management and recovery processes.
- Delivered information regarding care and medications to patients and caregivers in comprehensible terminology.
- Provided emotional support and counseling to patients and their families.
- Provided emotional support to family members during challenging times, fostering a compassionate environment during end-of-life situations.
- Documented patient information accurately in electronic health record systems.
- Mentored junior staff on best practices in patient care delivery.
- Coordinated home care transitions, ensuring patients received comprehensive care information and clear discharge instructions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Treated and monitored wounds using liquid skin, sutures, and bandages.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
SHIFT NURSING SUPERVISOR/MDS COOR/
CENTINELA SKILLED NURSING REHAB
INGLEWOOD
06.1998 - 05.2003
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources, and quality care.
- Supervised nursing staff to ensure compliance with care standards.
- Coordinated patient care plans with interdisciplinary teams effectively.
- Trained new nurses on facility protocols and best practices.
- Resolved staffing issues to maintain adequate nurse-to-patient ratios.
- Implemented infection control measures across the facility consistently.
- Facilitated communication between healthcare providers and patient families routinely.
- Resolved conflicts among medical staff in a professional manner.
- Investigated complaints from patients regarding their care experience.
- Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Implemented evidence-based practice initiatives into daily operations.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies, and mass casualty incidents.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data.
- Provided patients with direct nursing care during periods of department short-staffing.
- Assisted in the recruitment and selection of qualified nursing personnel.
- Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient.
- Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties.
- Researched and recommended care plan programs to support patient needs.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
CLINIC MANAGER
COMMUNITY HEALTH PROJECT/DRUG REHAB/METHDONE SERVI
INGLEWOOD
04.1990 - 05.1998
- Oversaw daily operations of community health clinic and drug rehabilitation services.
- Managed staff scheduling and ensured adequate coverage for patient care.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Facilitated communication between patients, families, and medical professionals.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored compliance with health regulations and accreditation standards.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Organized community outreach programs to promote addiction recovery resources.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Supervised internal and external communications by answering queries and complaints.
- Managed inventory by tracking and organizing clinic stock and supplies.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Organized educational seminars for healthcare professionals working at the clinic on topics such as infection control protocols or safety guidelines.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Prepared and presented reports on clinic performance to stakeholders.
- Established and maintained relationships with insurance companies and other payers.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Communicated with patients with compassion while keeping medical information private.
- Monitored advancements in medical technology and treatment equipment to enhance clinic operations.
- Followed up on customer complaints and implemented corrective measures promptly.
OFFICE MANAGER
MAY COMPANY
LOS ANGELES
02.1963 - 03.1965
- Managed daily office operations, ensuring a professional work environment that supports staff productivity.
- Coordinated scheduling for meetings and appointments, optimizing time management for staff. for meetings, appointments, and conference room bookings.
- Oversaw inventory management and ordered office supplies.
- Developed and implemented office policies, streamlining processes to enhance workflow efficiency.
- Maintained organized filing systems for important documents and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided compassionate care to residents at a skilled nursing facility.
- Assisted with daily living activities, including bathing and grooming residents.
- Monitored vital signs and reported changes to nursing staff promptly.
Education
Associate of Science - MEDICAL
AMERICAN COLLEGE OF NURSING CONCORD
1855 GATEWAY BLVD CONCORD CA 9452002-1980
Skills
- Operational oversight
- Staff scheduling
- Performance reviews
- Personnel recruitment
- Vendor management
- Healthcare regulations
- Project coordination
Certification
- INTRAVENOUS THERAPY CERTIFICATION
Timeline
MANAGER
PROFESSIONAL ELITE STAFFING
02.2020 - Current
TRAVELING STAFF NURSE
ACCENT CARE
12.2003 - 11.2016
SHIFT NURSING SUPERVISOR/MDS COOR/
CENTINELA SKILLED NURSING REHAB
06.1998 - 05.2003
CLINIC MANAGER
COMMUNITY HEALTH PROJECT/DRUG REHAB/METHDONE SERVI
04.1990 - 05.1998
OFFICE MANAGER
MAY COMPANY
02.1963 - 03.1965
Associate of Science - MEDICAL
AMERICAN COLLEGE OF NURSING CONCORD