MURLYNE SEME

• Managed multi-line phone system to efficiently direct calls and inquiries.
• Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
• Collaborated with medical staff to streamline office operations and improve workflow processes.
• Confirmed appointments, communicated with clients, and updated client records.

• Managed scheduling and calendar coordination for senior consultants to optimize workflow efficiency.
• Facilitated communication between clients and consultants, ensuring clarity in project requirements and deliverables.
• Developed and maintained filing systems, improving document retrieval times and organization.
• Assisted in preparation of client presentations and reports, enhancing professionalism and accuracy of materials.

• Creates proposals
• Manage prequel pricing
• Assist in educating on cable carriers offered in the region
• Cross sell

• Managing filing systems, reviewing and approving returns/refunds, requisitions
• Provide technical assistance to clients and staff. Monitor for problems, taking immediate action where possible and escalating when required
• Assess the urgency and importance of situations and take appropriate action. Handle confidential information discreetly and professionally

Provides proactive communication regarding account activity to Customers, Sales, Sales Support, Finance and Marketing

• Corrects errors and discrepancies on customer billing statements.
• Prepare work orders and/or maintenance requests after determining if field visits are required.
• Performs billing and posting of customer accounts and resolved delinquent account balances.