Murphy Hax
Tigard
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Lavatory and water
United Ground Express
Denver
12.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Ramp Agent
Southwest Airlines
Portland
11.2020 - 07.2025
- Loaded and unloaded baggage from aircraft using ground support equipment.
- Ensured timely delivery of luggage to and from the terminal.
- Conducted safety checks on equipment before operations began.
- Communicated with flight crews regarding baggage handling requirements.
- Assisted passengers with special needs during boarding and deplaning.
- Maintained clean and organized ramp area for safety compliance.
- Collaborated with team members to coordinate efficient baggage flow.
- Followed all safety protocols while operating machinery on the ramp.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Collected, sorted and checked baggage tags against flight lists.
- Operated equipment to support on-ground operations in between flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Connected electrical power units and service hoses to aircraft.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Cabin Cleaner
Airport Terminal Services, ATS
Portland
02.2017 - 11.2019
- Cleaned aircraft interiors, ensuring a high standard of hygiene and presentation.
- Inspected cabin areas for cleanliness and reported maintenance needs to supervisors.
- Collaborated with team members to meet cleaning schedules efficiently.
- Utilized cleaning equipment and supplies safely according to company guidelines.
- Removed trash and restocked supplies in passenger cabins before flights.
- Adhered to safety protocols while performing cleaning tasks in aircraft environments.
- Assisted in training new staff on cabin cleaning procedures and best practices.
- Maintained inventory of cleaning materials, notifying management of low stock levels.
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
Education
Maui High School
Kahului, HISkills
- Troubleshooting
- Equipment operation
- Aircraft safety checks
- Baggage handling
- Customer assistance
- Team collaboration
- Time management
- Safety compliance
- Communication skills
- Problem solving
- Attention to detail
- Adaptability to change
- Inventory management
- PPE use
- Quality assurance
- Interpersonal communication
- Computer skills
- Communication
Timeline
Lavatory and water
United Ground Express
12.2025 - Current
Ramp Agent
Southwest Airlines
11.2020 - 07.2025
Cabin Cleaner
Airport Terminal Services, ATS
02.2017 - 11.2019
Maui High School