LEAH MURPHY MARCUS
Terrebonne
Summary
Professional with experience in client services, adept at managing front desk operations and ensuring smooth client flow. Skilled in appointment scheduling, client communication, handling administrative tasks including cataloging and organizing materials to ensure efficient day-to-day operations. Known for collaborative teamwork, compassion, and adaptability in fast-paced, high-pressure environments, consistently delivering high-quality results that meet evolving needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance/R&D Lab Technician
Central Oregon Processing (GVB Biopharma)
Prineville, OR
03.2025 - Current
- Documented laboratory testing procedures and results in detailed technical reports.
- Ensured timely completion of projects by effectively prioritizing tasks and meeting strict deadlines.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Conducted thorough quality tests on raw materials and finished products to ensure compliance with specifications.
- Established standard operating procedures (SOPs) to streamline testing processes and enhance efficiency.
- Completed recordkeeping, filing and data entry duties.
- Collaborated with cross-functional teams to address and resolve quality issues in a timely manner.
Veterinary Assistant
Bend Animal Emergency and Specialty Center
Bend, OR
01.2024 - 12.2024
- Assisted veterinarians during emergency procedures, ensuring efficient patient care and support.
- Educated pet owners on post-treatment care and preventive health measures.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Collaborated with multidisciplinary teams to coordinate emergency responses, optimizing patient outcomes in crisis situations.
- Maintained accurate patient records, diligently documenting treatment plans and medical histories for future reference.
- Streamlined communication within the veterinary team by providing clear, concise updates on patient status and progress.
Veterinary Assistant
Tumalo Animal Hospital
Tumalo, OR
06.2020 - 01.2024
- Trained new staff members on clinic protocols and customer service standards.
- Supported veterinarians during surgical procedures by preparing instruments, monitoring anesthesia levels, and assisting in post-operative care.
- Improved client relations through effective communication and education on pet health needs.
- Provided exceptional customer service, addressing client inquiries and concerns effectively in person and over the phone.
- Facilitated client education on pet health matters such as preventative care, routine check-ups, nutrition, and medication administration techniques.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Education
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University
2021
Skills
- EMR systems
- Data entry proficiency
- Electronic charting
- Cross-cultural sensitivity
- Clerical support
- Laboratory operations
- Animal restraint
- Cross-training capabilities
Accomplishments
- Assumed responsibilities originally designated to the previous Q&A specialist who abruptly left the company, completing them within the anticipated timeframes.
- Developed and implemented Standard Operating Procedure (SOP), training guidelines and safety protocols.
Certification
- Veterinary Radiology Safety Certification (2020)
- RECOVER Initiative Certification (2024)
Timeline
Quality Assurance/R&D Lab Technician
Central Oregon Processing (GVB Biopharma)
03.2025 - Current
Veterinary Assistant
Bend Animal Emergency and Specialty Center
01.2024 - 12.2024
Veterinary Assistant
Tumalo Animal Hospital
06.2020 - 01.2024
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University