Murreshia Love
Haines City,FL
Summary
Dynamic professional with extensive experience in customer service and cash handling at Racetrac Gas Station. Proven ability to resolve complaints effectively and maintain high guest satisfaction. Skilled in organization and detail cleaning, ensuring a safe and efficient environment. Committed to enhancing team performance and operational excellence.
Overview
8
8
years of professional experience
Work History
Night Manager
Racetrac Gas Station
04.2021 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Detail cleaning store operating machines and all store parts and areas.
Team Member
Popeyes® Louisana Kitchen
09.2017 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Key Holder
Dollar Gerneral
08.2019 - 06.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
GED -
Auburndale Adult School
Auburndale, FL03-2022
No Degree - Engineering
Ridge Community High School
Davenport, Fl06-2017
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
- Detail cleaning
- Cash handling
- Organization
- Customer service focus
- Guest assistance
- Guest relations
Timeline
Night Manager
Racetrac Gas Station
04.2021 - Current
Key Holder
Dollar Gerneral
08.2019 - 06.2020
Team Member
Popeyes® Louisana Kitchen
09.2017 - 06.2021
GED -
Auburndale Adult School
No Degree - Engineering
Ridge Community High School
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