Murry Jejeloye
Venus,TX
Summary
Dynamic customer service supervisor with a proven track record at Audiosavings, enhancing customer satisfaction through effective team leadership and innovative training programs. Skilled in problem-solving and time management, I successfully implemented process improvements that streamlined service delivery and fostered strong customer relations.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Audiosavings
New York, NY
01.2019 - 10.2025
- Supervised daily operations of customer service team, ensuring adherence to company policies and procedures.
- Trained and mentored new staff members on best practices in customer interactions and problem resolution.
- Implemented process improvements that enhanced customer satisfaction ratings and streamlined service delivery.
- Developed training materials and conducted workshops to improve team skills and efficiency in handling inquiries.
International Shipper
Gold Start Shipping Company
Hong Kong
05.2010 - 10.2016
- Coordinated international shipments, ensuring compliance with regulations and documentation accuracy.
- Managed freight forwarding processes, optimizing transportation routes for efficiency.
- Collaborated with customs officials to resolve shipping discrepancies promptly.
- Developed relationships with vendors to enhance service quality and reliability.
- Streamlined tracking systems, improving visibility of shipment statuses across operations.
- Ensured timely deliveries by monitoring shipment progress, addressing issues, and coordinating with transport providers.
Education
Bachelor of Science -
Zhejiang University
Jinhua China 07.2012
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Customer relations
Issue resolution
Timeline
Customer Service Supervisor
Audiosavings
01.2019 - 10.2025
International Shipper
Gold Start Shipping Company
05.2010 - 10.2016
Bachelor of Science -
Zhejiang University