Murtadha Salloom

• BYOD phones to new corporate 'Restricted*' phones
• Existing corporate phones that are not 'Restricted' to phones that are.
• Restricted phones uses MDM technology to control corporate data access on smartphones and tablets, laptops, desktops
• multiple profiles deployed ranging from 'Flexible' to 'Restricted'.
• Restricted profile essentially locks down corporate phone strictly for corporate use..
• image computers using Forensic Tools on DELL and apple products.
• Superior customer service skills and solid interpersonal, written, and oral communication skills.
• Diligence to adhere to security and regulatory and compliance processes.
• Document legal holds
• Planned computer systems using information engineering, data modeling, and structured analysis.
• Troubleshooting and maintaining data and data storage systems
• Understanding user needs and determining how to improve systems to match demand

Troubleshoot and support hardware and system software for the following field applications: Map Frame, CAD, AirWatch, SCCM, Franson Gate, Java, Netmotion Locality, Netmotion Mobility, Image Control, MyWorld, Lithosphere, Field Glass, Sierra Wireless, and Windows operating system. Also support of field hardware which includes: mobile data terminal, , and GOBI wireless cards.

• Purchased, setup and installed new computers.
• Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
• Worked with various systems, software and peripherals and various types of games.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
• Obtained and evaluated information about new systems, peripherals and software technology.
• Learned and implemented new software testing procedures.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Maintained compliance with regulatory standards and safety requirements.
• Provide hands-on technical support to end-users by diagnosing and resolving hardware and software issues.

• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Tested new software and hardware prior to deployment.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.