Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA N. RODRIGUEZ

Fort Worth

Summary

Experienced IT System Analyst with a proven track record in service management systems. Adept at implementing Cherwell solutions, collaborating across departments, and delivering technical support. Strong skills in SCCM, Active Directory, and software audits. Focused on optimizing IT operations and end-user satisfaction.

Overview

14
14
years of professional experience

Work History

System Analyst

Associated Bank
Hurst
09.2022 - 01.2025
  • Implemented Cherwell forms and workflows across departments.
  • Collaborated with Loan Services, IT, and Accounting on SOW and project timelines.
  • Managed Cherwell Trusted Agent servers and system upgrades.
  • Provided remote/hands-on support and resolved technical issues.
  • Created internal knowledge base articles and supported IT training.

Cherwell Administrator / Developer

D.R. Horton
Fort Worth
09.2016 - 08.2022
  • Developed and customized Cherwell environments (Dev, Test, Production).
  • Provided IT support and software deployment via SCCM and UNC installs.
  • Maintained Active Directory accounts and managed group permissions.
  • Authored documentation and provided end-user training and support.

PC Technician II

MHMR of Tarrant County
Fort Worth
10.2015 - 09.2016
  • Delivered helpdesk and hands-on support for Microsoft systems.
  • Handled hardware repairs and printer/network maintenance.
  • Configured AVAYA phones and mobile devices for corporate use.

IT Service Desk Analyst (Corporate Users)

Quest Diagnostics
Addison
05.2011 - 08.2013
  • Provided bilingual support and resolved technical issues.
  • Supported Microsoft Office and Active Directory permissions.
  • Documented support tickets and escalated issues appropriately.

Education

Computer Science -

North Lake College
Irving, TX

Skills

  • Windows 7
  • Windows 8
  • Windows 10
  • SCCM
  • UNC installs
  • SSL VPN
  • Cisco AnyConnect
  • Juniper
  • Printer setup
  • Telnet
  • PowerTerm
  • Cherwell
  • Service Manager
  • HEAT
  • Remedy
  • IOS/Android setup
  • Good for Enterprise
  • Active Directory
  • Active Roles
  • Service Now Ticketing
  • Asset management Lifecycle
  • Knowledge Article Creation

Timeline

System Analyst

Associated Bank
09.2022 - 01.2025

Cherwell Administrator / Developer

D.R. Horton
09.2016 - 08.2022

PC Technician II

MHMR of Tarrant County
10.2015 - 09.2016

IT Service Desk Analyst (Corporate Users)

Quest Diagnostics
05.2011 - 08.2013

Computer Science -

North Lake College

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