MURUGAPPAN KANNAN

• Broke project into epics and implementable user stories.
• Led the creation of detailed user stories to provide clear guidance for development teams.
• Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.
• Managed risks and resolved issues promptly, maintaining project momentum and stakeholder satisfaction.
• Part of PI Planning and completing the deliverable planned for the PI

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

• Gathering Estimates and Managing Scope from various Tracks for new requests for each quarter and tracking to closure
• Involved in Requirements Management for Payments Application
• Preparing/Enhancing FRD for various requirements based on the BRD received from Client/Business stakeholders

• Gathered and understood business requirements; prepared BRS with Mock-up Design and maintained the Product Backlog
• Interfaced with the Offshore team (co-located in Kenya & India)
• Worked in Kenya for 2 Years for requirement gathering and System implementation.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.