Summary
Overview
Work History
Education
Skills
Timeline
Generic

Musa Jatta

Manchester,CT

Summary

Tenacious Problem Solver researched and analyzed data to identify trends and improvement areas. Smart individual developed plans for implementing solutions and presented findings to stakeholders. Remained calm and poised in stressful situations.

Overview

10
10
years of professional experience

Work History

Problem Solver

Amazon
05.2024 - 07.2024
  • Help resolve issues that associates encounter, such as inventory problems, damaged or missing items, and hazmat issues.
  • Correcting orders with missing, damaged, or overage items.
  • Researching items in the database to locate missing items or items that need to be reinducted.
  • Troubleshooting and resolving inventory problems, such as printing ASIN labels, adding expiration dates, and damage out products.
  • Helping associates on the line with problem products.
  • Inspecting and testing products to identify defects or differences from website descriptions

Learning Ambassador

Amazon
02.2024 - 07.2024
  • Providing hands-on training and guidance to new hires, teaching them about Amazon's processes, procedures, and best practices. This helps ensure new employees are productive and effective in their roles as quickly as possible.
  • Facilitating training sessions and workshops, using a variety of instructional methods to engage learners and reinforce key concepts.
  • Serving as a subject matter expert, answering questions and troubleshooting issues that arise during the training process.
  • Collecting feedback from new hires and using it to continuously improve the training programs.
  • Maintaining training materials, documentation, and other resources to support the onboarding and development of Amazon employees.

Fulfilment Center Warehouse Associate

Amazon
07.2023 - 07.2024
  • Picking: Locating and retrieving the correct items from storage shelves or bins to fill customer orders.
  • Packing: Placing the ordered items in appropriate packaging materials and sealing the packages.

Intern

Arab Gambian Islamic Bank
02.2023 - 04.2023
  • Treasury & Financial Institutions Unit
  • Central Operations Unit
  • Finance Unit
  • Information Technology Unit

AFIC Risk Analyst

Frontex, European Border and Coast Guard Agency
09.2020 - 08.2022
  • Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
  • Enhanced risk management processes by implementing advanced statistical analysis and data modeling techniques.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Collect information on irregular migration, human smuggling, drug trade, weapons trafficking, terrorism etc.
  • Analyze information, identity risk factors, and formulate risk management resolutions through quarterly reports.
  • Share quarterly reports with Frontex and AFIC (Africa Frontex Intelligence Community) partners.

Assistant Immigration Control Officer

Gambia Immigration Department
05.2016 - 08.2020
  • Search persons, places, and things to find an unlawful activity such as undocumented cargo, forbidden items, illegal immigration.
  • Examine paperwork and products.
  • Examine and judge applications of residence and visas.
  • Maintain security at checkpoints and entry points to stop unauthorized entry into country.
  • Interview those who are requesting visas or other forms of immigration papers.
  • Obtain applicants finger prints, pictures and other biometric information throughout the application process.
  • Interview potential citizens to see if they fit the qualifications for citizenship.
  • Examine candidates' background to establish their suitability for visas or citizenship applications, including speaking with family members and references.
  • Verify an applicants identification to government data, such as birth certificates, transcripts from their education, or criminal histories, to confirm their identity.
  • Evaluate petitions for visas, such as work permits or green cards, to decide whether they should be granted.

Performance and Safety Coach

Amazon
03.2015 - 12.2015
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Investigated workplace accidents thoroughly, determining root causes and implementing preventive measures to avoid future incidents.
  • Promoted a culture of continuous improvement by regularly soliciting feedback from employees on their experiences related to workplace safety practices.
  • Reduced accident rates through the implementation of effective safety training programs for employees.
  • Monitored work sites for compliance with OSHA standards, ensuring a safe working environment for all employees.

Enterprise Application Development Technician

Arrow Electronics
06.2014 - 01.2015
  • Erase used laptops, desktops, and network tools using Blanco server.
  • Reinstall new operating systems.
  • Change RAM and other faulty parts.

Education

Certificate - Islamic Economics Banking And Finance

International Open University
Kanifing South, KMC, Gambia
04.2023

Bachelor Of Science - Computer Science

University of The Gambia
Brikama, WCR, Gambia
08.2013

High School Diploma - IGCSE

West African International School
Bakau, Gambia
08.2007

Skills

Statistic analysis

Timeline

Problem Solver

Amazon
05.2024 - 07.2024

Learning Ambassador

Amazon
02.2024 - 07.2024

Fulfilment Center Warehouse Associate

Amazon
07.2023 - 07.2024

Intern

Arab Gambian Islamic Bank
02.2023 - 04.2023

AFIC Risk Analyst

Frontex, European Border and Coast Guard Agency
09.2020 - 08.2022

Assistant Immigration Control Officer

Gambia Immigration Department
05.2016 - 08.2020

Performance and Safety Coach

Amazon
03.2015 - 12.2015

Enterprise Application Development Technician

Arrow Electronics
06.2014 - 01.2015

Certificate - Islamic Economics Banking And Finance

International Open University

Bachelor Of Science - Computer Science

University of The Gambia

High School Diploma - IGCSE

West African International School

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Musa Jatta