Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Musa Jiana

Chicopee,MA

Summary

Professional with robust background in IT support, specializing in troubleshooting and resolving technical issues efficiently. Strong skills in hardware and software installations, network configurations, and system maintenance. Focused on team collaboration and adapting to evolving needs to ensure seamless operations. Reliable and results-driven, excelling in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Desktop Support Technician

Travelers Insurance
06.2025 - Current
  • Provided technical support for hardware and software issues, enhancing user satisfaction.
  • Diagnosed and resolved desktop system malfunctions, ensuring minimal downtime for users.
  • Installed and configured operating systems and applications, streamlining workflow processes.
  • Assisted with network connectivity problems, improving overall system performance and reliability.
  • Documented troubleshooting steps and solutions in knowledge base, enhancing future support efficiency.
  • Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.

Patient Care Technician

Baystate Noble
06.2024 - 05.2025
  • Record and monitor vital signs intake/output within specified timeframes.
  • Ensure accuracy in patient data collection through random reviews and documentation.
  • Perform point of care (POC) testing
  • Collaborated with nursing staff to implement individualized care plans tailored to patient needs.

Desktop Support

Live Strong
04.2022 - 12.2024
  • Diagnose and trouble shoot connectivity problems including but not limited to, problems involving network operating systems, application, servers, printers, workstation, and cabling.
  • Monitor and tune workstation performance.
  • Accurately create and document procedures.

Education

Bachelor of Science - Computer Science

Elms College
Chicopee, MA

Skills

  • Database Fundamentals
  • Hardware troubleshooting
  • Project Management
  • Collaboration and Teamwork
  • IT security Fundamentals
  • Technical Problem-Solving
  • Communication skills
  • Network Protocols
  • Device configuration
  • Desktop diagnostics
  • Software installation

Languages

English
Mandinka

Work Type

Full Time

Work Location

On-SiteHybrid

Timeline

Desktop Support Technician

Travelers Insurance
06.2025 - Current

Patient Care Technician

Baystate Noble
06.2024 - 05.2025

Desktop Support

Live Strong
04.2022 - 12.2024

Bachelor of Science - Computer Science

Elms College

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