DALTON J MILLER
504 NW Windflower Ter Jensen Beach
Summary
Information Technology Specialist with strong analytical, critical thinking, and communication skills. Hardworking, excellent problem-solving, and relationship-building. Experience with building two gaming PCs, with Windows 10 as the operating system. Experience in creating an Active Directory home lab with Oracle VirtualBox that includes RAS, NAT, and a DHCP server while running a PowerShell script to automate account creation in AD. I currently have my associate's degree in Arts, along with obtaining my bachelor’s degree in Information Technology and Cyber Security. Knowledge of the operating system, Windows 10, and hardware. Currently working at Cleveland Clinic Martin Health as a Computer Support Technician.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Support Technician
CLEVELAND CLINIC MARTIN NORTH
Stuart
01.2021 - Current
- Troubleshoot hardware and software issues: Assist users with technical problems on their devices (computers, printers, etc.).
- Install and configure software: Set up applications and ensure they're running smoothly.
- Configure systems for optimal performance: Ensure all devices, servers, and software are properly configured to meet business requirements.
- Maintain records of issues and resolutions: Use ticketing systems to track problems and their solutions.
- Manage network infrastructure: Ensure local area networks (LAN), wide area networks (WAN), and VPNs are running smoothly.
- Monitor network performance: Check for issues like slow speeds, outages, and security breaches.
- Implement security protocols: Maintain firewalls, encryption, and other protective measures to secure the network.
- Configure routers, switches, and servers: Set up devices that manage data flow in an organization's network.
- Deploy and maintain IT infrastructure: Manage IT resources like servers, storage devices, and networking hardware.
- Help desk operations: Respond to and resolve technical support tickets from users experiencing system issues.
- Ensure data compliance: Ensure that the organization adheres to data protection regulations like GDPR, HIPAA, etc.
- Evaluate new technologies: Stay up-to-date with emerging technologies that could improve business operations or increase efficiency.
Education
Associate of Science - Information Technology/Cyber Security
Indian River State College
Ft. Pierce, FL12-2025
Associates In Arts -
Indian River State College
Stuart, FLDiploma - College Prep
Jensen Beach High School
Jensen Beach, FLSkills
- Microsoft Word
- Comp TIA
- Windows Desktop Operating Systems
- Personal Computers
- Printers
- MS Office Applications
- Mobile Devices
- Ethernet Networks
- Cable Management
- Wi-Fi
- Excel
- Outlook
- Power Point
- Window Registry
- Hardware
- Networking
- Programming
- Database Fundamentals
- Information Management Systems
Certification
- ITIL 4 Foundation Certified - March 2023
Timeline
Computer Support Technician
CLEVELAND CLINIC MARTIN NORTH
01.2021 - Current
Associate of Science - Information Technology/Cyber Security
Indian River State College
Associates In Arts -
Indian River State College
Diploma - College Prep
Jensen Beach High School
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