Luke Robel
Colgate,WI
Summary
Information Technology student seeking to maintain a Computer Support Specialist position. Enthusiastic and eager to contribute to team success through hard work, broad base knowledge in technical supports and operations, while delivering high levels of customer satisfaction. Motivated to learn, grow and excel in IT industry.
Overview
4
4
years of professional experience
Work History
Computer Support Technician
Staples Promotional Products
2023.06 - 2023.08
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
Student Worker
Waukesha County Technical College Library
2022.10 - 2023.05
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Regularly communicated with management to provide feedback and updates.
Crew Member
Speedway Gas Station
2019.06 - 2019.09
- Maintain, clean, and stock coffee and drink stations.
- Assisted in stocking coolers and cleaning store.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Education
Associate of Applied Science - Information Technology
WCTC
800 Main St. Pewaukee, WI 5307212.2023
High School Diploma -
Hartford Union High School
Hartford, WI2021
Skills
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Microsoft Active Directory
- Apple IOS
- Configuring Devices
- Computer Hardware Knowledge
- Technical Support and Assistance
- Help Desk Software
- Support Ticket System Management
- Software and Hardware Issues
- Diagnosis and Troubleshooting
Accomplishments
- Dean’s List 2021-2022 (All Semesters)
- A.J. Natalizio Special Honors Scholarship 2021
- National Technical Honors Society 2021-2022
- Phi Theta Kappa Honors Society 2022
- Districts Mutual Insurance Fund Scholarship 2022
- We Energies Foundation Scholarship 2022
- WCBVI Scholarship 2023
Timeline
Computer Support Technician
Staples Promotional Products
2023.06 - 2023.08
Student Worker
Waukesha County Technical College Library
2022.10 - 2023.05
Crew Member
Speedway Gas Station
2019.06 - 2019.09
Associate of Applied Science - Information Technology
WCTC
High School Diploma -
Hartford Union High School
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