Austin T Clinton
Owasso,OK
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Support Technician
Rogers State University
12.2021 - Current
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
- Install, modify and repair software and hardware to resolve technical issues.
- Document transactions and support interactions in system for future reference and addition to knowledge base.
- Load software, grant permissions and configured hardware for new employees as part of onboarding process.
- Create support documentation that enables user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Cyber Transport Technician
Oklahoma ANG
08.2018 - Current
- Install, configure, and repair voice, video, and data network infrastructure
- Set up and configure Cisco routers to include routing protocols such as EIGRP, OSPF, and BGP
- Set up and configure Cisco, Avaya, and Brocade, access switches to implement VLANs, Spanning-Tree Protocol, and Port-security
- Configure Cisco layer-3 distribution switches with inter-vlan routing capabilities
- Secure network devices with techniques such as Port-security, 802.1x, VPNs, ACLs, and Encryption
- Analyze network capabilities and performance, identify problems, and take corrective action
- Terminate copper core and fiber optic cables on main distribution frames and interface equipment
- Experience operating and maintaining 30 million dollar network for the U.S. Air Force
Lead Field Services Technician
Atlas Communications
06.2017 - 11.2021
- Escalation point for Tier 1 technicians
- Lead teams to install, test, maintain, and upgrade radio frequency systems
- Assemble systems, maintain records, and troubleshoot technical problems
- Install and service copper cabling infrastructure including pre-wiring, installation, termination, testing, and labeling per specifications
Skills
- Hardware and Software Repair
- Microsoft Active Directory
- Emergency Response
- Repair and Maintenance Documentation
- Computer Literacy
- Technology Upgrades
- Data Backup
- Hardware Installation
- User Support
- Help Desk Support
- Azure Remote Network
- Microsoft 365 End User Support
Certification
CompTIA Security+ COMP001021660113
DoD issued Top Secret security clearance
Timeline
Computer Support Technician
Rogers State University
12.2021 - Current
Cyber Transport Technician
Oklahoma ANG
08.2018 - Current
Lead Field Services Technician
Atlas Communications
06.2017 - 11.2021