JERODERICK MOORE
Brandon,MS
Summary
An adept Computer Support Technician with a proven track record at Holmes County Consolidated School District, I excel in Microsoft Office, network troubleshooting, and delivering exceptional IT support. By streamlining network infrastructure and enhancing cybersecurity measures, I significantly improved system reliability and efficiency. My strong analytical skills and effective communication have been pivotal in driving technological advancements and user satisfaction.
Overview
1
1
Certification
Work History
Computer Support Technician
Holmes County Consolidated School District
Lexington
- Providing technical support to school and administrative staff via phone, email, and in-person.
- Creating school staff user accounts including Microsoft Office with appropriate access privileges.
- Resolve and manage network connectivity district wide.
- Assists users how to properly install applications on school devices.
- Troubleshooting and configure hardware components for students.
- Updating and installing ChromeOS and Windows operating system.
Truck Helper/Warehouse Worker
The Salvation Army
Hattiesburg
- Assisted in picking-up donations by riding in a Salvation Army truck and lifting, carrying, and/or hauling donations into the truck and unloading the same at the warehouse;
- Assisted truck driver with route navigation and ensured accurate delivery of goods
- Closed docking area and maintain an organized warehouse
- Followed the thrift store policy of donating items and pricing arrangements.
Information Technology Internship
Petal School District
Petal
- Troubleshooted LAN connections in the assigned school.
- Reported major technical issues to the Information Technology Director.
- Monitored the Spiceworks help desk ticketing system
- Knowledge of disabling and enabling lost HP/Asus Chromebooks on Google Administrator.
- Performed RJ-45 ethernet cable terminations.
- Managed the Cylance anti-virus software.
- Installed webcams and printer software for the school staff.
- Troubleshooted smart touch boards and Google Classroom applications for teachers.
Warehouse Processing Associate
Channel Control Merchants, LLC
Hattiesburg
- Loaded and unloaded pallets from trucks using a pallet jack.
- Built boxes and pallets of merchandises including clothing accessories, food, toys, etc.
- Communicated with members to coordinate efficient and accurate movements.
- Secured loads on pallets to minimize damage and worker injuries.
- Provided assistance in lifting heavy objects onto scaffolding when needed.
Education
Associate in Applied Science (A.A.S.) - Information Systems Technology (Computer Network)
Jones County Junior College
05.2020
High School Diploma -
Oak Grove High School
05.2014
Skills
- Hardware Installation
- Software Installation
- Network configuration
- Device configuration
- Hardware Configuration
- Server installations
- Computer Troubleshooting
- Network Administration
- Troubleshooting and diagnostics
- Windows Operating Systems
- Chrome OS
- Apple iOS
- Network Security
- Information Security
Certification
- Microsoft Technology Associate Security Fundamentals Certification, Jones County Junior College, 2019
- Basics of Computer Networking Certificate, Alison, 2023
- CompTIA Security+ Certificate, Alison, 2023
Timeline
Computer Support Technician
Holmes County Consolidated School District
Truck Helper/Warehouse Worker
The Salvation Army
Information Technology Internship
Petal School District
Warehouse Processing Associate
Channel Control Merchants, LLC
Associate in Applied Science (A.A.S.) - Information Systems Technology (Computer Network)
Jones County Junior College
High School Diploma -
Oak Grove High School
- Microsoft Technology Associate Security Fundamentals Certification, Jones County Junior College, 2019
- Basics of Computer Networking Certificate, Alison, 2023
- CompTIA Security+ Certificate, Alison, 2023
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