Marcie Kuchar
Sherman,IL
Summary
Detail-oriented Computer Support Technician with strong software installation and troubleshooting skills. Proven ability to enhance workflow through effective technical support and team collaboration.
Detail-oriented professional with a solid background in technical support and office coordination. Skilled in improving workflow and team productivity through effective scheduling and technology implementation. Ready to leverage these strengths for operational improvements.
Overview
4
4
years of professional experience
Work History
Computer Support Technician
Department of Innovation and Technology
Springfield, Illinois
09.2024 - Current
- Troubleshot network connectivity and performance problems, contributing to improved system reliability.
- Delivered technical support for hardware and software issues, enhancing operations in Image Management Department.
- Installed software on user systems. and configured computer systems.
- Collaborated with team members to improve service delivery and user satisfaction.
- Maintained system security by applying patches and updates.
Office Coordinator
Department of Innovation and Technology
Springfield, Illinois
11.2022 - 09.2024
- Coordinated office activities to enhance workflow and team productivity.
- Managed scheduling and logistics for meetings and departmental events.
- Assisted in the implementation of technology solutions to improve operations.
Education
Riverton High School
Riverton, ILSkills
- Software installation
- Superior Organization
- Technical support
- Hardware installation
- Excellent customer service
Timeline
Computer Support Technician
Department of Innovation and Technology
09.2024 - Current
Office Coordinator
Department of Innovation and Technology
11.2022 - 09.2024
Riverton High School