Robert Walls
Polk City,FL
Summary
Driven Computer Support Technician with a proven track record at Polk County School Board, enhancing system performance and reducing downtime by applying expert knowledge in hardware and software repair, and system maintenance. Adept at fostering positive customer relations and resolving technical issues, demonstrating exceptional service support and collaborative teamwork skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Computer Support Technician
Polk County School Board
Lakeland, FL
04.2016 - Current
- Facilitated smooth communication between IT department and other teams through clear explanation of technical concepts to non-technical staff members.
- Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
- Maintained a secure computing environment by staying up-to-date with industry best practices and ensuring the proper application of security protocols.
- Enhanced system performance by troubleshooting hardware and software issues, and implementing efficient solutions.
- Optimized computer performance through regular system cleanups, driver updates, and hardware upgrades when necessary.
- Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Grocery Clerk
Publix Super Markets Inc
Lakeland, FL
04.2006 - 04.2016
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Cobbler
Mcfarland Shoe Repair
Medulla, FL
06.2005 - 08.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2009
Skills
- Remote Support
- Desktop support
- Software Installation
- Network configuration
- Hardware Repair
- Software Updates
- System diagnostics
- Virus Removal
- Data Recovery
- Customer Service
- Ticket management
- Product Troubleshooting
- Technical issues analysis
- Service support
- Complaint resolution
- Hardware diagnostics
- Hardware upgrades
- TCP/IP
- Hardware and Software Repair
- Device Installation
- Software Upgrades
- Collaborative Team Player
- System Maintenance
- Hardware and Software Configuration
- Employee Computer Support
- Equipment Inspection
Certification
HP certified technician. Previously Dell Tech Direct Technician before switching to HP. Apple ACMT certified.
Timeline
Computer Support Technician
Polk County School Board
04.2016 - Current
Grocery Clerk
Publix Super Markets Inc
04.2006 - 04.2016
Cobbler
Mcfarland Shoe Repair
06.2005 - 08.2005
High School Diploma -
Lake Gibson Senior High School