Anthony Mathews
Kenmore,NY
Summary
A well-organized, detail-oriented computer support technician with experience covering a large breath of areas within information technology. Posses comprehensive knowledge of both front-end and back-end of computers, servers, and networking
Overview
12
12
years of professional experience
1
1
Certification
Work History
Computer Support Technician
Town Of Tonawanda
03.2017 - Current
- Managed inventory of over 450 desktop PCs and laptops, ensuring each machine is up to modern standards.
- Assisted in the planning and execution of company-wide technology upgrades to ensure a seamless transition for all employees. Including network upgrades. Including the building and imaging of every deployed PC.
- Tier 1 and Tier 2 help desk technician for over 400 users across the Town of Tonawanda. Assisting all users in-person, over the phone, or remotely on all software or hardware related issues.
- Lead application support technician for various applications, from multiple vendors.
Website Administrator
Town Of Tonawanda
07.2012 - Current
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes. Specifically through Microsoft Clarity and Google Analytics.
- Spearheaded multiple website redesign projects from the planning phase through the implementation phase.
Education
Associate of Science - Liberal Arts And General Studies
SUNY Erie
Buffalo, NY05.2022
Skills
- SQL
- Remote Support
- Desktop support
- Network support
- Software Installation
- Application support
- Helpdesk experience
Certification
Win7 Enterprise Desktop Support Technician
Timeline
Computer Support Technician
Town Of Tonawanda
03.2017 - Current
Website Administrator
Town Of Tonawanda
07.2012 - Current
Associate of Science - Liberal Arts And General Studies
SUNY Erie
Win7 Enterprise Desktop Support Technician
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