Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Musaddak Kseibat

Albany,CA

Summary

I have a strong background in automotive sales, with experience helping customers find the right vehicle to match their needs, budget, and lifestyle. I’m skilled in building rapport, negotiating deals, and providing excellent customer service. Over time, I’ve developed a deep understanding of various makes and models, financing options, and trade-in evaluations, which allows me to guide customers through the entire car-buying process with confidence and transparency

Overview

10
10
years of professional experience

Work History

Freedom Motors Used Car Dealer

Own Business
03.2021 - 08.2024
  • Buy Vehicles: Acquire used cars from trade-ins, auctions, or individual sellers.
  • Inspect & Repair: Check the condition of vehicles and perform necessary repairs or reconditioning to make them sellable.
  • Set Prices: Determine selling prices based on market value, condition, mileage, and demand.
  • Sell Cars: Assist customers in finding the right vehicle, answer questions, and complete the sales process.
  • Handle Paperwork: Manage titles, registrations, warranties, financing options, and legal documents.
  • Offer Financing: Some dealers work with banks or in-house financing to help customers get loans.
  • Provide Customer Service: Offer test drives, handle complaints or returns, and sometimes offer limited warranties.

Sales Specialist

Kia Motors
05.2018 - 01.2019
  • Customer Engagement: Interact with customers to understand their needs and recommend suitable products or services.
  • Product Expertise: Maintain deep knowledge of the product or service to answer questions, demonstrate features, and explain benefits.
  • Sales Strategy: Develop and execute strategies to meet sales targets and increase revenue.
  • Follow-up: Track leads, follow up with prospects, and maintain client relationships.
  • Collaboration: Work with marketing, customer service, and other sales team members to ensure customer satisfaction.

Bar and Restaurant Manager

Rose Cafe
06.2016 - 04.2018

1.

Staff Management

  • Hire, train, schedule, and supervise bartenders, servers, cooks, and other staff
  • Ensure proper conduct and performance
  • Motivate staff and handle conflicts or disciplinary actions

2.

Customer Service

  • Ensure excellent guest experience
  • Resolve complaints professionally and efficiently
  • Maintain a welcoming and safe environment

3.

Operations and Inventory

  • Manage inventory of food, beverages, and supplies
  • Place orders with vendors and track deliveries
  • Monitor cleanliness, safety, and maintenance of the establishment

4.

Financial Management

  • Monitor budgets, sales, and expenses
  • Handle cash flow, deposits, and POS systems
  • Analyze profit margins and suggest improvements

5.

Compliance

  • Ensure compliance with health, safety, and alcohol regulations
  • Maintain necessary licenses and permits

6.

Marketing and Promotions

  • Develop promotions, events, and special offers
  • Work with social media or advertising to attract customers
  • Track the success of promotional efforts

Sales Specialist

Kia America
02.2015 - 06.2016
  • Client Engagement: Identify, contact, and develop relationships with potential and existing customers.
  • Product Knowledge: Maintain in-depth knowledge of the company’s products or services to effectively communicate benefits and address customer needs.
  • Sales Strategy: Implement targeted sales strategies, including presentations, demos, and negotiations.
  • Customer Support: Provide ongoing support and solutions to customers before and after the sale.
  • Market Research: Stay informed on market trends, competitor offerings, and customer preferences.
  • Sales Goals: Meet or exceed sales quotas and performance metrics.
  • Collaboration: Work with marketing, product development, and customer service teams to align efforts and improve customer experience.

Education

Associate of Science - Finance

Citrus College
Glendora, CA
06-2022

No Degree - Finance

San Francisco State University
San Francisco, CA
06-2026

Skills

    Customer Service

  • Building rapport
  • Understanding customer needs
  • Managing objections with empathy
  • Negotiation & Persuasion

  • Closing deals effectively
  • Creating win-win solutions
  • Handling price objections
  • Product Knowledge

  • Understanding and explaining product benefits
  • Demonstrating solutions to client problems
  • Goal-Oriented Mindset

  • Meeting or exceeding sales targets
  • Self-motivation and drive to succeed
  • CRM & Sales Tools

  • Familiarity with Salesforce, HubSpot, or other CRM platforms
  • Using data to track performance and forecast sales
  • Time Management

  • Prioritizing leads and follow-ups
  • Managing sales pipelines efficiently
  • Adaptability

  • Adjusting to customer feedback or market trends
  • Learning new products or tools quickly

Languages

Arabic
Full Professional

Timeline

Freedom Motors Used Car Dealer

Own Business
03.2021 - 08.2024

Sales Specialist

Kia Motors
05.2018 - 01.2019

Bar and Restaurant Manager

Rose Cafe
06.2016 - 04.2018

Sales Specialist

Kia America
02.2015 - 06.2016

Associate of Science - Finance

Citrus College

No Degree - Finance

San Francisco State University
Musaddak Kseibat