Summary
Overview
Work History
Education
Skills
Certification
Leadership And Organizations
Clearance Level
Timeline
Generic

Muskaan Arora

Gainesville,VA

Summary

Experienced and technically proficient IT Technician with a strong background in Information Technology and Cyber Security. Pursuing a Bachelor's degree in Information Technology with a minor in Graphic Designing, and currently preparing for CompTIA Security+ and AWS Cloud Practitioner certifications. Equipped with comprehensive skills in hardware and software configurations, data analysis, and problem-solving. Proficient in utilizing tools such as Lansweeper and Microsoft 365 products to track, monitor, and manage assets effectively. Demonstrated ability to multitask, manage time efficiently, and communicate effectively with diverse stakeholders. Proven track record of success in optimizing asset workflows, ensuring accurate inventory tracking, and providing exceptional project coordination and analysis. Eager to leverage education, skills, and certifications to contribute to the success of a dynamic organization while obtaining a security clearance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Technician

Apex Systems, Inc.
Fairfax, VA
12.2023 - Current
  • Knowledge of hardware and software configurations, including understanding technical specifications and compatibility requirements.
  • Strong problem-solving skills to identify and resolve asset-related issues and optimize asset workflows.
  • Experience with validating IP addresses/serial numbers of devices.
  • Proficiency in using Lansweeper to track, monitor, and manage assets.
  • Proficient in generating comprehensive reports on IT asset inventory using Microsoft Excel.
  • Experienced in collaborating with IT teams, department heads, and end-users to understand asset requirements and ensure alignment with organizational goals.

Junior Analyst/Project Coordinator

Trigent Solutions, Inc.
Chantilly, VA
03.2022 - 12.2023
  • Managed IT inventory, ensuring accurate tracking and maintenance of hardware and software assets.
  • Created CMMI compliant artifacts.
  • Worked with federal clients such as IRS, NSF, and SBA.
  • Analyzed data to identify trends and make recommendations.
  • Supported the development of monthly performance reports using Excel.
  • Thoroughly reviewed candidates' submitted security documents for adherence to guidelines and requirements.
  • Managed project activities, resources, and information while overseeing progress, mitigating risks, and implementing corrective measures.
  • Developed schedules, budgets, and resource plans, creating financial reports, facilitating meetings, and coordinating team efforts.

Retail Sales Consultant

Ashley Furniture Homestore
Manassas, NV
05.2021 - 09.2021
  • Proficient in various sales techniques such as consultative selling, solution selling, and relationship selling to understand customer needs and provide tailored solutions.
  • Presenting and discussing various home furnishing product options based upon the discovery of the prospective client’s lifestyle needs and goals.
  • Assisting customers in financing, purchasing, delivery and ultimate satisfaction.
  • Capable of developing and executing strategic sales plans to meet or exceed sales targets, including identifying target markets, prospecting new leads, and qualifying opportunities.

Electronics Associate

Walmart Tech
Chesterfield, VA
11.2020 - 05.2021
  • Created sales presentations and seminars to showcase product features and advantages
  • Provided customer service support for transactions and inquiries
  • Worked in tech sales and managed inventory
  • Addressed and resolved guest issues with tech products
  • Generated detailed reports on system performance
  • Maintained accurate spreadsheets across multiple systems
  • Managed high-volume telemarketing operations using client management software.

Education

B.S - Information Technology

George Mason University
08.2024

Skills

  • Active Directory: Creating and managing user accounts
  • Ticketing Systems: Service Now
  • Operating Systems: Windows, macOS
  • Programming Languages: Python, Java
  • Web Development: HTML
  • Cybersecurity: Wireshark
  • Microsoft Office 365: Outlook, Teams, Excel, Powerpoint, Word

Certification

  • Preparing for CompTIA Security+

Leadership And Organizations

Punjabis at Mason | George Mason University

Founding Member/Vice President

09/2022 to Present

  • Manage board members and assist the President with event planning, fundraising, and meetings.
  • Organize and create important documents, presentations, notes, and flyers.
  • Make reservations for events and sign contracts.
  • Develop and implement engaging activities for each semester.
  • Collaborate with other organizations to host successful events.
  • Oversee the financial management of the organization, ensuring proper record-keeping and transparency in all financial transactions.
  • Maintain the high standards of Punjabi's at Mason, creating a vibrant and inclusive community that enriches the college experience for all members.

Clearance Level

Willing to obtain (U.S. Citizen)

Timeline

IT Technician

Apex Systems, Inc.
12.2023 - Current

Junior Analyst/Project Coordinator

Trigent Solutions, Inc.
03.2022 - 12.2023

Retail Sales Consultant

Ashley Furniture Homestore
05.2021 - 09.2021

Electronics Associate

Walmart Tech
11.2020 - 05.2021

B.S - Information Technology

George Mason University
Muskaan Arora