Jordan Sund
Howell
Summary
IT Technician with expertise in system performance enhancement and enterprise-wide migrations at Pace Industries. Proficient in troubleshooting, device upgrades, and endpoint security management. Skilled in Active Directory management and cross-departmental collaboration to boost operational efficiency.
Overview
6
6
years of professional experience
Work History
IT Technician
Pace industries
Novi
12.2024 - 01.2026
- Provided on-site and remote technical assistance via TightVNC and Microsoft Teams, minimizing disruptions and improving user efficiency.
- Executed enterprise-wide Windows 10 to Windows 11 migrations across multiple facilities, enhancing security, consistency, and system performance.
- Deployed and configured operating systems and engineering applications, supporting seamless design operations and production continuity.
- Maintained Active Directory user accounts, access permissions, OU assignments, and licensing to ensure secure and efficient identity management.
- Provisioned and managed Windows and iOS devices through Microsoft Intune, reinforcing compliance, endpoint security, and centralized control.
IT intern
Pratt Miller
New hudson
05.2023 - 08.2024
- Deployed and supported Windows, Ubuntu, and enterprise CAD/security applications, ensuring reliable system performance and uninterrupted engineering workflows.
- Delivered on-site and remote IT assistance, resolving hardware, software, and network issues to boost productivity and reduce downtime.
- Oversaw Active Directory users, domain devices, and MFA configurations, improving security, access management, and operational efficiency.
- Conducted backups, restorations, and temporary admin access via Druva and CyberArk, protecting critical data and ensuring business continuity.
IT Intern
Soartech
Ann arbor
07.2022 - 09.2022
- Deployed OS updates and security tools across 100+ systems, enhancing system protection and reducing security vulnerabilities.
- Provided cross-department technical support, resolving hardware and software issues to increase operational efficiency.
- Maintained accurate IP address and network documentation, supporting timely task completion and reliable system tracking.
- Assisted in IT projects and daily operations, gaining hands-on experience while improving team workflow and system reliability.
Computer Technician
Dan's PC solutions
Howell
05.2020 - 07.2022
- Set up and repaired computer hardware and peripherals, ensuring reliable system performance and minimizing operational interruptions.
- Executed OS installations, upgrades, BIOS setups, and data transfers, enabling smooth system updates and continuous user productivity.
- Troubleshot and resolved hardware and software problems, reducing system errors and improving overall technology reliability.
- Managed inventory and asset records, supporting efficient equipment tracking and reducing replacement costs.
- Assisted with network and system issue resolution, enhancing connectivity and optimizing departmental productivity.
Education
Bachelor of Arts - Information Assurance & Cyber Defense
Eastern Michigan University
Ypsilanti, United States04.2025
Associate in Arts - Cybersecurity
Washtenaw Community College
Ann Arbor, United States05.2023
Skills
- Hardware installation
- Repair
- Maintenance
- OS upgrades
- BIOS configuration
- Customer service
- End-user support
- Troubleshooting hardware
- Software issues
- Optimizing device upgrade
- Migration processes
- Providing remote technical support
- On-site technical support
- Managing Active Directory
- Group policies
- Managing Multi-Factor Authentication solutions
- Cross-department collaboration
- Team coordination
- Configuring operating systems
- Creating network documentation
- IP documentation
- Deploying VPN
- Security solutions
- Performing backups
- Restores
- Administering Microsoft Intune
- Device enrollment
- IT support ticketing systems
- Installing engineering software
- Supporting engineering software
Languages
English, Advanced
Core Proficiencies
- Hardware installation, repair, and maintenance
- Performing OS upgrades, BIOS configuration
- Customer service and end-user support excellence
- Troubleshooting hardware and software issues
- Optimizing device upgrade and migration processes
- Providing remote and on-site technical support
- Managing Active Directory accounts and group policies
- Managing Multi-Factor Authentication solutions
- Cross-department collaboration and team coordination
- Configuring operating systems (Windows, Ubuntu)
- Creating and maintaining network and IP documentation
- Deploying and supporting VPN and security solutions
- Performing backups and restores using Druva and CyberArk
- Administering Microsoft Intune and device enrollment
- IT support ticketing systems (KACE, ServiceNow, Freshworks)
- Installing and supporting engineering software (NX, SolidWorks)
Timeline
IT Technician
Pace industries
12.2024 - 01.2026
IT intern
Pratt Miller
05.2023 - 08.2024
IT Intern
Soartech
07.2022 - 09.2022
Computer Technician
Dan's PC solutions
05.2020 - 07.2022
Bachelor of Arts - Information Assurance & Cyber Defense
Eastern Michigan University
Associate in Arts - Cybersecurity
Washtenaw Community College