Muskan Sharma
Deptford,N
Summary
Diligent customer account professional with robust background in managing client relationships and resolving client issues efficiently. Demonstrated success in maintaining high customer satisfaction and fostering long-term relationships. Proven ability to utilize communication and problem-solving skills to benefit team goals and drive client retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Specialist 2
Tucker Company Worldwide
07.2024 - Current
- Led internal process improvement initiatives to streamline workflows, increasing scheduling accuracy and reducing errors
- Conducted spot quotes and competitive bidding (RFQ's), securing high-value annual contracts from mu pharmaceutical companies while balancing profitability and operational feasibility
- Assisted with system transitions and implementations, ensuring smooth migration to updated scheduling platforms
- Collaborated with internal teams to enhance pricing strategies, manage operational risks, and improve overall service delivery
- Maximized revenue growth through strategic upselling and cross-selling initiatives.
- Built strong customer relationships, proactively identifying growth opportunities within accounts and improving customer satisfaction
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Trained and mentored junior team members, enhancing team competency in logistics and scheduling systems
Account Specialist
Tucker Company Worldwide
07.2022 - 07.2024
- Managed freight scheduling and load planning using transportation management systems (TMS), ensuring optimized routing and cost efficiency
- Developed analytical reports to track operational performance, pricing trends, and efficiency metrics, providing insights to senior leadership
- Completed routine and complex account updates to resolve problems.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Assistant Customer Account Specialist
Tucker Company Worldwide
07.2021 - 07.2022
- Played a vital role in supporting senior account specialists/managers to drive volume growth and enhance profitability from our existing customer base
- This was achieved through effective communication and a commitment to securing additional loads for the company
- Maintained open lines of communication with both customers and the internal capacity team to ensure the smooth and timely management of shipments, resulting in enhanced customer satisfaction and operational efficiency
- Developed a keen understanding of the industry marketplace, including factors such as supply and demand for trucks and the influence of seasonal fluctuations on truck availability
Accounting Intern
Tucker Company Worldwide
11.2020 - 06.2021
- Supported senior account managers by conducting market research, tracking pricing trends, and providing data-driven insights
- Assisted in managing client relationships, ensuring high levels of customer service and satisfaction
- Gained experience in freight scheduling and transportation planning, developing foundational industry knowledge
- Participated in internal process improvement initiatives to enhance operational efficiency and workflow management
- Assisted with month-end closing and reporting duties.
Universal Intern
Aflac
06.2020 - 08.2020
- Conducted in-depth analysis of financial reports, meticulously examining key performance indicators and identifying factors influencing the company's financial performance, enabling data-driven decision-making
Student Worker, Student Services
Rowan College of South Jersey
10.2018 - 08.2019
- Provided hands-on assistance to over 50 returning and new students daily, guiding them through the admission process, facilitating class registration, and addressing a wide range of inquiries from students, parents, and members of the campus community both in person and over the phone
Personal Assistant, Office of Disability Services
Wright State University
08.2017 - 12.2017
Education
Bachelor of Business Administration - Supply Chain Management
Temple University, Fox School of Business
Philadelphia, PAAssociates - science – Business Administration
Rowan College of South Jersey
Sewell, NJData Analytics, Management Information Systems, Operations Management, Business Communications Introduction to Programming, Transportation and Logistics -
Skills
- MySQL Workbench, RStudio, MongoDB Compass Community, Microsoft Excel, Risk management, Process improvement, Scoping and Planning, Logistics
- Logistics coordination, Revenue optimization, Microsoft PowerPoint, Navigational/route mapping, Mcleod, Ariba, Power-Bi, DAT and Greenscreens
- Strong negotiation, Client retention strategies, Billing issue resolution, Customer service
Certification
Extracurriculars and Achievements NY state insurance agent license
Ambassador for Rowan College of South Jersey (2019)
Languages
English
Hindi
Punjabi
Timeline
Customer Account Specialist 2
Tucker Company Worldwide
07.2024 - Current
Account Specialist
Tucker Company Worldwide
07.2022 - 07.2024
Assistant Customer Account Specialist
Tucker Company Worldwide
07.2021 - 07.2022
Accounting Intern
Tucker Company Worldwide
11.2020 - 06.2021
Universal Intern
Aflac
06.2020 - 08.2020
Student Worker, Student Services
Rowan College of South Jersey
10.2018 - 08.2019
Personal Assistant, Office of Disability Services
Wright State University
08.2017 - 12.2017
Associates - science – Business Administration
Rowan College of South Jersey
Data Analytics, Management Information Systems, Operations Management, Business Communications Introduction to Programming, Transportation and Logistics -
Bachelor of Business Administration - Supply Chain Management
Temple University, Fox School of Business
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