Muskan Tandon
Edison,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ambassador
Amazon
Edison, NJ
05.2024 - Current
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Created attractive visual displays for new products and current promotions.
- Maintained professionality and efficiency while working closely with leadership.
- Coached client representatives in effective communication with public or employees.
Process Guide
Amazon
Edison, NJ
01.2024 - Current
- Identified areas of process improvement and recommended solutions.
- Provided guidance to team members on best practices for processes.
- Communicated effectively with staff at all levels regarding process updates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Ensured that all documents related to process activities were up-to-date.
Armored Truck Driver
Army
Edison, NJ
04.2023 - Current
- Performed regular maintenance checks on vehicle as needed.
- Responded quickly to emergency situations by following appropriate protocols.
- Assisted fellow drivers as needed with loading and unloading operations or other tasks.
- Verified paperwork for accuracy prior to loading and unloading.
- Monitored traffic conditions to avoid potential hazards on the road.
- Conducted pre-trip inspections of vehicle systems including brakes, tires, lights.
- Observed speed limits and traffic laws at all times while driving an armored truck.
Problem Solver
Amazon
Edison, NJ
10.2022 - Current
- Implemented corrective measures to prevent future occurrences of the same issue.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Identified and analyzed complex problems to develop effective solutions.
- Trained team members on problem-solving techniques and tools.
- Utilized project management tools to track problem-solving initiatives and outcomes.
- Applied quantitative and qualitative analysis techniques to evaluate solution effectiveness.
- Selected best and most efficient methods to complete on-time deliverables.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Apex International Public School
India04-2016
Bachelor of Science - Biotechnology
CT Group of Institutions
IndiaSkills
- Multitasking
- Team building
- Problem-Solving
- Collaboration
- Maintenance & Repair
- Time Management
- Customer Relations
- Attention to Detail
- Relationship Building
- Dependable and Responsible
- Microsoft Word
- Customer Service
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
- i had certificates in research on science department. these research are under medicines and plants which gives more knowledge in research.
Timeline
Ambassador
Amazon
05.2024 - Current
Process Guide
Amazon
01.2024 - Current
Armored Truck Driver
Army
04.2023 - Current
Problem Solver
Amazon
10.2022 - Current
High School Diploma -
Apex International Public School
Bachelor of Science - Biotechnology
CT Group of Institutions