Myrna Zellmer
Las Vegas,NV
Summary
Dynamic customer service professional with experience at Las Vegas Convention Center, excelling in guest engagement and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Multilingual and adept at managing diverse clientele, ensuring seamless event execution and fostering brand loyalty. Committed to delivering exceptional service in fast-paced environments.
Overview
1
1
Language
5
5
years of professional experience
Work History
Ambassador
Las Vegas Convention Center
Las Vegas
09.2024 - 08.2026
- Facilitated guest engagement and interaction during high-profile events.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with event coordinators to ensure seamless execution of programs.
- Utilized ticketing systems to manage attendee access efficiently.
- Contributed to creating a welcoming atmosphere through positive communication and teamwork.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Cashier
Wlamart
Holland Michigan
01.2022 - 2024
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented best practices for inventory management at the front end of the store.
- Identified and resolved discrepancies in cash drawer balances through meticulous attention to detail.
- Enhanced checkout efficiency by streamlining transaction processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Certified - Child Development
East Los Angeles College
Monterey Park, CA05.2013
Dental Assistant Xrays Tech
Monterey Park College
Los Angeles, CA12.2004
Skills
Customer engagement
Team management
Product knowledge
Brand awareness
Multilingual proficiency
Cross-cultural collaboration
Problem-solving
Customer service
Multitasking
Multitasking Abilities
Languages
Spanish
Elementary
Timeline
Ambassador
Las Vegas Convention Center
09.2024 - 08.2026
Cashier
Wlamart
01.2022 - 2024
Certified - Child Development
East Los Angeles College
Dental Assistant Xrays Tech
Monterey Park College