Summary
Overview
Work History
Education
Skills
Languages
Media Appearance
Community And Non Profit Experience
Timeline
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MUSONDA MWANGO

Portland,Oregon

Summary

Compassionate Community Advocate experienced in social justice strategy and stakeholder engagement. Developed and executed initiatives that enhanced minority community outreach, facilitated project fundraising, and advanced leadership development. Focused on creating agency for marginalized communities to address systemic discrimination while promoting equity.

Overview

19
19
years of professional experience

Work History

Organizational Consultant

SEIU LOCAL 503 – Women of Color Caucus
03.2024 - 12.2025
  • Facilitated caucus history research and presented overview of founding purposes and goals, enhancing understanding among members.
  • Oversaw formulation of caucus vision and mission statements, ensuring alignment with member values and objectives.
  • Designed and facilitated skill-building workshops on negotiation, conflict resolution, and leadership.
  • Oversaw the formulation of caucus vision and mission statements.
  • Formulated strategies to increase member involvement and participation, boosting visibility and agency for the caucus.

Organizational Consultant

Community Alliance of Tenants
12.2023 - 12.2025
  • Developed, conducted, and facilitated several full-day retreats covering Diversity, Equity, and Inclusion training sessions, policy and procedure reformulation, and crafting of organizational Vision and Mission Statements for all Community Alliance of Tenants employees.
  • Developed and facilitated full-day retreats on diversity, equity, and inclusion, leading to enhanced understanding of policies and reformulated organizational vision and mission statements for all Community Alliance of Tenants employees.
  • Created targeted marketing materials for prospective donors and personalized engagement opportunities, increasing donor participation and strengthening community ties.
  • Utilized digital collaboration & content development tools such as; Microsoft 365, Google Workspace, Adobe Creative Suite, among others, to produce high-impact training materials, curricula, and visual resources to improve program delivery and audience engagement.
  • Managed simultaneous projects, including donor relationship cultivation and policy advocacy, while facilitating employee performance development training to enhance team capabilities.
  • Organized donor recognition events, including personalized communications, highlighting the impact of their contribution on the community.

Creative Arts Director

Victory Outreach Church
Portland, Oregon
03.2014 - 01.2025
  • Directed end-to-end creative production for weekly church services and special events, shaping visual and audio presentations, stage design, lighting, and worship environments aligned to the ministry’s pastoral vision.
  • Led a multidisciplinary team (music, video, graphics, photo, social) through creative brief development, concepting, storytelling, and on-time delivery across print, digital, and live formats.
  • Produced sermon series packages (logos, graphics, templates) for live presentation slides, web, and social media in English, Spanish, and Russian to ensure consistency.
  • Produced sermon series packages (logos, graphics, templates) for live presentations, web, and social media in English, Spanish, and Russian, ensuring visual and cultural consistency.
  • Managed organization website, email, and social media, launching campaigns that increased engagement and attendance for church and events.
  • Owned budget and vendor relationships/subscriptions for gear, staging, print, and software.
  • Developed and implemented creative strategies for cultivating philanthropic and individual donors that could also support the church’s two addiction recovery homes.
  • Developed and implemented creative strategies to cultivate philanthropic and individual donors supporting church’s two addiction recovery homes.

Technical Support Specialist

Intuit QuickBooks
Portland, Oregon
06.2011 - 02.2014
  • Provided phone and email support to customers experiencing issues with QuickBooks Online/Desktop, maintaining professional, timely responses.
  • Resolved technical software issues, including installations/updates, error codes, performance problems, and software bugs, among others.
  • Educated clients on QuickBooks product capabilities and core accounting tools, improving user adoption.
  • Answered 'how-to' questions on QuickBooks features, providing clear guidance or directing users to relevant resources for efficient problem resolution.
  • Escalated complex technical issues with reproducible steps, logs, and environment details to engineering; tracked follow-through and communicated workarounds to customers if available.
  • Documented customer interactions and troubleshooting steps in ticketing system, ensuring accurate histories for knowledge sharing and future reference.
  • De-escalated challenging customer situations, ensuring positive experiences and followed up to confirm resolution success.
  • Provided technical support for software deployment, including environment readiness checks, user provisioning, data migration support, and post-go-live stabilization.

Lead Client Services Coordinator

Kronos Talent Management
Beaverton, Oregon
11.2006 - 08.2011
  • Directed an 8-member Client Services Support pod; implemented shift scheduling, queue routing, and quality control monitoring, improving case throughput and adherence.
  • Orchestrated multi-channel L2 support (phone/email) with ticketing workflows; triaged incidents, analyzed root causes, and escalated with reproducible steps and logs to enhance service delivery.
  • Managed data integrations and secure file exchanges with background-screening and drug-testing vendors to ensure compliance and data integrity.
  • Identified expansion opportunities via usage analytics and upsold additional product add-ons.
  • Provided deployment support for client environments. for client environments.
  • Identified expansion opportunities through usage analytics and successfully upsold product add-ons to enhance client satisfaction.

Education

Master of Science Degree - Management and Leadership

Western Governors University
Salt Lake City, Utah
02-2023

Bachelor of Arts Degree - Social Sciences

Portland State University
Portland, Oregon
12-2021

Certificate - Global Studies

Portland State University
Portland, Oregon
12-2021

Skills

  • Curriculum development and training
  • Strategic planning and leadership
  • Community empowerment and engagement
  • Communication skills
  • Grant writing and fundraising
  • Presentation delivery
  • Research and reporting
  • Public media appearances
  • Critical thinking and problem-solving
  • Collaboration and teamwork
  • Organizational skills and event planning

Languages

  • English
  • Bemba
  • Chichewa
  • Nyanja
  • Spanish (currently a student)

Media Appearance

This attachment is a recent T.V. appearance I made for the Community Alliance of Tenants to bolster fundraising efforts., 12/24, https://katu.com/afternoon-live/lifestyle-health/community-alliance-of-tenants-12-19-2024

Community And Non Profit Experience

Community Alliance of Tenants - Portland, Oregon

· Former Board Vice   President

· Former Board Treasurer

2019 - 2025   (Intermittent)

· Led comprehensive revision of the organization’s mission and vision, crafting actionable strategies, performance measures, and timelines.

· Participated   in legislative advocacy (through in person meetings with legislators and/or written testimony) relating to affordable housing, rent assistance, tenant rights and protections with noteworthy advocacy for the passage of Oregon Senate Bill 611 among many other bills.

· Conducting interviews and consulting in the hiring of the organization’s management and   executive team.

· Providing fiscal oversight over the organization’s annual budgetary formulation and   implementation.

· In-person meetings with state legislators and other stakeholders to champion bills   aimed at combating tenant rights abuses and solutions, homelessness and other housing related issues by establishing and maintaining strong relationships with lawmakers, government officials, and other advocacy groups.

· Assisting tenants via the organizations’ hotline by recording tenant-related issues, including advising and referring them to appropriate legal authorities and community assistance

· Led comprehensive revision of the organization’s vision and mission statements and translated them into actionable strategies, performance measures, and timelines.

· Designed, conducted, and facilitated several full-day retreats covering Diversity, Equity, and Inclusion, organizational policies and procedures.

· Designed marketing materials for prospective donors, and provided personalized   engagement opportunities, resulting in increased donor participation.

· Organized donor recognition events, including personalized communications, highlighting   the impact of their contribution on the community.

· Managed   multiple projects simultaneously (i.e., donor relationship cultivation,   policy advocacy, designing and facilitating employee performance development   training).

· Created   high-quality visual aids for training sessions using relevant design and   presentation platforms including, Google Slides, Canva, Adobe Creative Suite,   Microsoft 365 (including PowerPoint), among others.

Liberation Literacy 

2014 - Present

Board Member/Volunteer | Portland, Oregon

· Prison reform advocacy, sourcing funding for study materials for liberation studies classes in prison.

· Raised through grant writing and feature events (including personal music performances) for reentry programs. resulting in securing a five-year $500,000 yearly endowment from private philanthropists.

· Connected former prisoners to appropriate community resources and mentors.

· Recruited and coordinated volunteers to offer rehabilitation programs in jails and prisons, ensuring a successful and continuous flow of rehabilitation mentors since 2015.

· Spoke and gave music performances at organizational fundraising events.

Mentoring formerly incarcerated youth coming out of the juvenile correctional system.

KBOO Community Radio

2016 – Present (intermittent)

Volunteer Radio Host | Portland, Oregon

· Served as stand-in radio host hosting talk shows and music programs covering community-relevant topics and entertainment.

· Frequent guest commenter covering current affairs affecting the local Oregon population and the nation.

Timeline

Organizational Consultant

SEIU LOCAL 503 – Women of Color Caucus
03.2024 - 12.2025

Organizational Consultant

Community Alliance of Tenants
12.2023 - 12.2025

Creative Arts Director

Victory Outreach Church
03.2014 - 01.2025

Technical Support Specialist

Intuit QuickBooks
06.2011 - 02.2014

Lead Client Services Coordinator

Kronos Talent Management
11.2006 - 08.2011

Master of Science Degree - Management and Leadership

Western Governors University

Bachelor of Arts Degree - Social Sciences

Portland State University

Certificate - Global Studies

Portland State University
MUSONDA MWANGO