Corita Jackson
Humble,TX
Summary
Possess diverse customer service experience in multi-industry environments.
Value helping people to complete their tasks timely and with excellence.
Excellent training, presentation, verbal and written communication skills.
Detail-oriented, compassionate and empathetic, flexible and determined.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
LICENSED INSURANCE AGENT
Contracted With American Income Life
Houston, TX
01.2024 - Current
- Exceeded corporate quotas for monthly policy sales.
- Collected premiums on or before effective date of coverage.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Designed presentations and marketing materials to promote insurance products.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Met with 4 families per day with a 25% sale rate.
NOTARY SIGNING AGENT
Mobile Notary
Houston, TX
03.2023 - Current
- Specialize in closing real estate transactions involving mortgage
- Ensure legal documents are authentic, confirm customers’ identity, witness signatures, collaborate with buyer and seller and notarizing all required signatures.
- Demonstrated commitment to ethical practices by adhering to National Notary Association Code of Professional Responsibility at all times
- Maintain 100% customer satisfaction.
CLIENT SERVICES REPRESENTATIVE
Invesco Investment Services
Houston, TX
03.2020 - 04.2023
- Managed diversified customer base to build customer security, ensure loyalty and satisfaction
- Built immediate rapport with customers, via phone, in person and in writing, while educating on investment products and services.
- Managed 30-40 calls per say, maintaining 95% first call resolution.
FILE RELEASE SPECIALIST
Touchpoint Call Centers
Beachwood, OH
12.2018 - 12.2019
- Intermediary between insurance companies, customers, and salvage yards in the procurement of totaled vehicles
- Identify and process vehicle title as per state guidelines
- Researched missing or incorrect title paperwork to resolve inaccuracies
- Actively updated customer records into complex system with accuracy.
CLIENT SERVICES REPRESENTATIVE
Progressive Insurance
Cleveland, OH
11.2012 - 09.2018
- Assisted upwards of 100 customers daily to problem solve their concerns pertaining to home and vehicle insurance coverage
- Effectively communicated to meet customer needs, build customer loyalty and satisfaction.
ESL TEACHER
Gyeonggi-do English Village
Paju, TX
05.2007 - 06.2012
- Complete lesson plans, deliver lectures and prepared students for English proficiency examination
- Comprehend Korean and Spanish languages to effectively communicate with students in English.
- Instructed 300-500 students weekly and managed 12 teachers as head teacher.
BILLING SPECIALIST
Forrest General Hospital
Hattiesburg, MS
01.2007 - 05.2008
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Used data entry skills to accurately document and input statements.
Education
Bachelor of Science -
William Carey University
Hattiesburg, MS 09.2001 - 06.2006
Skills
CUSTOMER SERVICE REPRESENTATIV Eundefined
Additional Information
- LICENSES AND CERTIFICATIONS , Notary License, expires 03/2027 General Lines Insurance License, expires 04/2026
Timeline
LICENSED INSURANCE AGENT
Contracted With American Income Life
01.2024 - Current
NOTARY SIGNING AGENT
Mobile Notary
03.2023 - Current
CLIENT SERVICES REPRESENTATIVE
Invesco Investment Services
03.2020 - 04.2023
FILE RELEASE SPECIALIST
Touchpoint Call Centers
12.2018 - 12.2019
CLIENT SERVICES REPRESENTATIVE
Progressive Insurance
11.2012 - 09.2018
ESL TEACHER
Gyeonggi-do English Village
05.2007 - 06.2012
BILLING SPECIALIST
Forrest General Hospital
01.2007 - 05.2008
Bachelor of Science -
William Carey University
09.2001 - 06.2006
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