Mustafa Ahmed
Froedtert Hospital
Brookfield,WI
2027
years of professional experience
Ambitious and passionate health professional with direct experience in supporting healthcare operations, patient access, process improvement initiatives, and cross-functional team collaboration within ambulatory and hospital settings. Passionate about patient-centered care, operational excellence, and team development in healthcare organizations. Proven ability to analyze operational challenges, improve workflows, and lead organizational initiatives through healthcare internships and executive leadership experience
Work History
Research Assistant
1 Year 11 Months- Assist PI with IRB submissions and protocol development for a study focused on using a Food as Medicine approach for maternal and infant mortality among high-risk pregnant women with a low socioeconomic status.
- Contribute to the creation and editing of manuscripts for academic publication, highlighting the impact of medically tailored meal interventions during pregnancy.
- Conduct research & patient data analysis to assess clinical outcomes and intervention effectiveness, including health indicators such as hypertension, gestational diabetes, weight, preeclampsia, etc.
- Collaborate in weekly research meetings to discuss study progress, troubleshoot challenges, and refine intervention protocols.
Administrative Intern
1 Year 4 Months- Shadowed perioperative departments (PAR, PACU, OR charge nurses) and observed surgical procedures to identify opportunities to improve OR turnover efficiency and bed utilization through shadowing and collaboration department leaders.
- Developed a process map and analyzing instrument loss between the Sterile Processing Department and OR. Collaborated with stakeholders and subject matter experts to assess workflow challenges and propose solutions.
- Presented findings and recommendations to executive leadership, outlining root causes and process improvement opportunities.
- Participated in hospital executive leadership meetings, gaining exposure to strategic initiatives, operational decision-making, and organizational structure.
Administrative Intern
4 Months- Directly reported to COO.
- Improved overall referral management process by identifying scheduling inefficiencies, standardizing workflows, and implementing tracking measures to improve overall referral follow-up and patient access.
- Conducted data-driven analysis of over 500 referrals to identify inefficiencies in scheduling and communication.
- Collaborated with clinic managers to standardize workflows and improve cross-departmental coordination.
- Developed weekly reports to monitor referral status and identify outstanding referrals.
Patient Service Representative
1 Year- Scheduled patient appointments, verified insurance, and processed co-payments while maintaining EMR accuracy.
- Served as a liaison between clinical staff and patients, including triage for urgent symptoms.
- Maintained accurate documentation, ensured smooth patient flow, and assisted with patient needs.
- Answer patient phone calls to schedule/cancel appointments.
- Demonstrated attention to detail in patient registration and workflow efficiency to ensure timely care delivery.
- Directly contributed to providing excellent care to patients.
President
2 Years- Oversaw all organizational functions including professional development events, educational programs, and outreach.
- Lead executive board to coordinate events, recruit members, and coordinate volunteer efforts.
- Partnered with ACHE-WI to connect students with mentors and career opportunities.
- Established long-term strategic goals and trained board members for leadership continuity.
- Built a sustainable succession plan and strategic vision to support the growth of the organization post-graduation.
Board Member
2 Years- Student representative: Represented the University and FHE on the ACHE-WI board, collaborating with hospital Presidents, CEOs, COOs, and Executives throughout Wisconsin to develop and deliver high-quality programing for emerging healthcare leaders.
- Executive Engagement & Mentorship: advocated for stronger student-executive collaboration and developed mentorship opportunities through the Leadership Development Program (LDP), connecting HCA students with senior leadership.
- Executive Recruitment & Programming: Recruited healthcare executives and managers to participate with the University as speakers, mentors, and key stakeholders to expand student access to industry leaders in Wisconsin.
- Student Leadership & Advocacy and Reporting: Provided quarterly updates to the board on membership status, future initiatives, and programming being provided to members. Discussions around partnerships with ACHE-WI and increasing student membership to ACHE.
- ACHE-WI Annual Conference: Volunteered as a Program Assistant at the annual ACHE-WI Conference, supporting conference programming and contributing to the professional development of healthcare leaders and students.
Floor Assistant
- Assisted with patient comfort, supply restocking, and staff support during busy clinical shifts.
- Answered patient requests and responded to non-clinical requests under staff supervision.
- Organized and assisted with toy Drive for Afghan Refugees in Milwaukee.
- Assembled and Delivered packages to refugees residing in Milwaukee.
- Assisted with annual Thanksgiving drive for refugee families in packaging and distributing food.
Education
Master of Healthcare Administration
Bachelor of Science - Healthcare Administration
Skills
Leadership
Critical Thinking
Problem Solving
Project Management
PDCA
Process Improvement
Patient Coordination
Epic Systems Experience
Business Intelligence
Data Analysis
Professional Organizations
- Future Healthcare Executives (UWM), President, 01/01/24, 12/31/26, Oversaw all organizational functions including professional development events, educational programs, and outreach., Lead executive board to coordinate events, recruit members, and coordinate volunteer efforts., Partnered with ACHE-WI to connect students with mentors and career opportunities., Established long-term strategic goals and trained board members for leadership continuity., Built a sustainable succession plan and strategic vision to support the growth of the organization post-graduation.
- American College of Healthcare Executives- Wisconsin, Board Member, 01/01/24, 12/31/26, Student representative: Represented the University and FHE on the ACHE-WI board, collaborating with hospital Presidents, CEOs, COOs, and Executives throughout Wisconsin to develop and deliver high-quality programming for emerging healthcare leaders., Executive Engagement & Mentorship: advocated for stronger student-executive collaboration and developed mentorship opportunities through the Leadership Development Program (LDP), connecting HCA students with senior leadership., Executive Recruitment & Programming: Recruited healthcare executives and managers to participate with the University as speakers, mentors, and key stakeholders to expand student access to industry leaders in Wisconsin., Student Leadership & Advocacy and Reporting: Provided quarterly updates to the board on membership status, future initiatives, and programming being provided to members. Discussions around partnerships with ACHE-WI and increasing student membership to ACHE., ACHE-WI Annual Conference: Volunteered as a Program Assistant at the annual ACHE-WI Conference, supporting conference programming and contributing to the professional development of healthcare leaders and students.
Timeline
Administrative Intern
Froedtert Hospital
06.2025 - CurrentRead More
Research Assistant
University of Wisconsin-Milwaukee
11.2024 - CurrentRead More
Administrative Intern
Madison Medical Affiliates
01.2024 - 05.2024Read More
President
Future Healthcare Executives (UWM)
01.2024 - 01.2026Read More
Board Member
American College of Healthcare Executives- Wisconsin
01.2024 - 01.2026Read More
Patient Service Representative
Advocate Aurora Health-Waukesha
01.2022 - 01.2023Read More
University of Wisconsin - Milwaukee
Bachelor of Science from Healthcare Administration
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University of Wisconsin - Milwaukee
Master of Healthcare Administration
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Floor Assistant
Aurora Medical Center Summit
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Hanan Refugee Relief Group
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