Mustafa Al-Ameri
Katy
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Well-versed in the Microsoft Office system and the use of a copier and/or fax machine. Reliable, organized, and poised to enhance front desk.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server and Busser
Gringo’s Mexican Kitchen
Katy, TX
05.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty, to over thousands (1000s) of customers a month..
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer complaints swiftly, maintaining a positive atmosphere and fostering repeat business.
- Oversaw inventory management of supplies, minimizing waste through effective stock rotation practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Monitored inventory levels of utensils and supplies, reporting shortages proactively.
- Trained new bussers on best practices for efficiency and customer service standards.
- Resolved guest concerns swiftly to maintain satisfaction and encourage repeat visits.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Sales Associate
Best Buy
01.2023 - 05.2025
- Greeted and conversed with customers about their wants and needs, how my company can help them, and the steps we can take to provide.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Kept an up-to-date record of all new information to be released in the industry to better appeal to customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Receptionist and Clerk
Access Driving School
Houston, TX
01.2021 - 01.2023
- Greeted over 50 guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept significant track of important deadlines and events as related to customers and the store itself for over 2 years.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Science - Biology
Lone Star College
Houston, TX05-2029
Skills
- Payment Processing
- Conflict Resolution
- Merchandising understanding
- Office Administration
- File Organization
- Guest Relations
- Effective time management
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Certification
- Certified Clinical Medical Assistant by the National Healthcareer Association (Since May 2025)
- Licensed in Basic Life Support by the American Heart Association (Since May 2025)
LANGUAGES
Arabic
English
Timeline
Server and Busser
Gringo’s Mexican Kitchen
05.2025 - Current
Sales Associate
Best Buy
01.2023 - 05.2025
Front Desk Receptionist and Clerk
Access Driving School
01.2021 - 01.2023
Bachelor of Science - Biology
Lone Star College
AVAILABILITY
Everyday, weekends and weekdays included, as well as holidays and breaks.
Able to work morning, evening, and night shifts, as well as shifts that may take up to or more than 12 hours.