Mustafa Aytekin
Saint Augustine,FL
Summary
Professional Restaurant Leader with extensive background in overseeing daily operations, enhancing guest satisfaction, and driving revenue growth. Skilled in staff development, inventory management, and strategic planning. Strong focus on teamwork and adaptability, ensuring efficient service and high standards. Known for problem-solving abilities and fostering collaborative work environment to achieve outstanding results.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
Carnival Cruise Lines
Miami, FL
06.2023 - Current
Responsible for all dining operations across multiple venues onboard—main dining rooms, buffets, and specialty restaurants.
- Analyzed customer feedback to identify areas for improvement in service delivery
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
Sr. Maitre d’ Hotel
Carnival Cruise Line -USA
Miami, USA
01.2009 - 06.2023
Managed dining services to enhance guest satisfaction and streamline restaurant operations.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated seating arrangements to optimize flow and enhance guest experience.
- Implemented feedback systems to address guest concerns promptly and effectively.
- Managed reservation systems, maximizing occupancy while minimizing wait times for guests.
- Trained, coached and evaluated subordinates to raise performance to company standard.
F&B Manager
MARITIM Jolie Ville Royal Peninsula Hotel & Resort
Sharm el Sheikh, Egypt
- In charge of professional implementation and organization of MARITIM -Standards and procedures in Food and Beverage department in Egypt.
F&B Manager
MARITIM Hotel Grand Azur
Marmaris, Turkey
03.2006 - 01.2009
- In charge of Food and Beverage operations of five star hotel
- 5 Stars German Chain Hotels
Sr.Asst. Maitre d’ Hotel
Royal Caribbean International - USA
USA
02.2000 - 04.2004
- Briliance of the Seas
High School Tourism Teacher
Erzurum Commercial High School
Turkey
08.1994 - 02.1996
Education
Bachelor’s Degree - Tourism and Hotel Management Academy, Tourism, Hospitality
Gazi University
High School - undefined
Bursa Anatolian Tourism and Hospitality High School
Skills
- Scheduling expertise
- Passion for customer satisfaction
- Reliable and responsible
- Multitasking
Certification
- SERVE SAFE FOOD MANAGER CERTIFICATE
- National Restaurant Association – SC, USA- 2022
- Train the Trainer for qualified Persons
- Carnival Cruise Line – 2022
- Crisis management and Human Behavior Training
- Carnival Cruise Line – 2020
- Passenger Ship Crowd management Training
- Carnival Cruise Line – 2019
- USPH United State Public Health Seminar
- Carnival Cruise Line – 2017
- LEAD
- CCL - Manager as a Leader and Ethical Leadership -2014 and 2016
- Crisis Management and Human Behavior Course
- Carnival Cruise Line – 2009
- Security Awareness Training
- Carnival Cruise line - 2013
- Service That Sells
- HMS International Hotel GmbH
- Associated to MARITIM Hotels – 2008
- Time Management
- Associated to MARITIM Hotels - 2008
- Crowd Management
- Royal Caribbean International - 2004
- TCS Total Guest Satisfaction
- Safety and Quality Management
- Nexxt Level (Cost Control)
- Performance Evaluations
- USPH United State Public Health
- Royal Caribbean International - 2003
- New Hire Welcome and Orientation
- Zero Tolerance (sexual Harassment)Ethics
- Time and Attendance Policy (over Work)
- Royal Caribbean International - 2002
- Responsible Tourism Seminar
- FTO Federation of Tour Operators
- EMS Environmental Management System
- Conducting and Collaborative Performance review
- Company Rules and Regulations
- Narcotics Smuggling and Substance Abuse
Foreign Languages
Turkish [ Reading:10 Writing:10 Speaking:10 ]
English [ Reading:10 Writing:10 Speaking:10 ]
Spanish [ Reading:6 Writing:5 Speaking:6 ]
Timeline
Restaurant Operations Manager
Carnival Cruise Lines
06.2023 - Current
Sr. Maitre d’ Hotel
Carnival Cruise Line -USA
01.2009 - 06.2023
F&B Manager
MARITIM Hotel Grand Azur
03.2006 - 01.2009
Sr.Asst. Maitre d’ Hotel
Royal Caribbean International - USA
02.2000 - 04.2004
High School Tourism Teacher
Erzurum Commercial High School
08.1994 - 02.1996
High School - undefined
Bursa Anatolian Tourism and Hospitality High School
F&B Manager
MARITIM Jolie Ville Royal Peninsula Hotel & Resort
Bachelor’s Degree - Tourism and Hotel Management Academy, Tourism, Hospitality
Gazi University
General
- Education: Bachelor’s Degree (4 years) (Assessed by International Credential Assessment Service of Canada)
- Marital Status: Married
- Experience: 25 Year(s)
- Working Status: Working as Sr. Maitre d’ Hotel – CCL USA
- Date of Birth: 1971-02-10
- Birth Place: KARS, TURKEY