Mustafa DONER
Alpharetta,GA
Summary
Results-driven operations and aviation management professional with extensive experience in ground handling, logistics, and transportation. Demonstrated expertise in streamlining processes, increasing operational efficiency, and improving customer satisfaction. Proficient in team leadership, safety compliance, and comprehensive performance reporting. Recognized for exceptional problem-solving abilities, strategic planning skills, and successful implementation of cost-effective solutions.
Overview
30
30
years of professional experience
Work History
Founder & Operations Manager
Alo Sut Gelsin
11.2016 - 08.2024
- Managed daily logistics, ensuring timely deliveries and maintaining inventory accuracy
- Developed customer retention strategies, leading to increased client loyalty and sales
- Oversaw pricing, production, and distribution processes, optimizing business efficiency
- Maintained high-quality customer service and operational excellence
Operations & Ramp Manager
TGS Turkish Ground Services
11.2015 - 08.2016
- Managed daily ground handling operations, ensuring safety and efficiency
- Conducted performance analysis and implemented corrective actions to improve service
- Led a team of ramp agents, monitoring adherence to safety regulations and protocols
- Resolved passenger baggage handling issues promptly and professionally
Duty Station Manager
TGS Turkish Ground Services
02.2014 - 11.2015
- Supervised passenger handling, ramp services, and overall airport operations
- Implemented safety measures, ensuring compliance with industry regulations
- Led operational teams to enhance workflow efficiency and customer satisfaction
- Conducted regular performance evaluations and strategic planning meetings
Ramp Manager
TGS Turkish Ground Services
12.2009 - 02.2014
- Managed rostering and scheduling to ensure smooth operational workflows
- Conducted root cause analysis and developed preventive measures
- Worked closely with airlines to improve baggage handling and ground services
- Ensured full compliance with safety and aviation industry standards
Ramp Supervisor
HAVAS Air&Ground Services
12.2001 - 12.2009
- Supervised ramp operations, staff performance, and equipment maintenance
- Developed efficiency strategies while maintaining high service levels
- Trained ramp agents on proper handling procedures and safety measures
- Implemented company policies regarding baggage handling and customer service
Station Manager
AOG Air&Ground Services
04.1995 - 12.2001
- Managed airline operations for major carriers including Air2000, Monarch, and British Midland
- Supervised ticketing, flight scheduling, and operational reporting
- Ensured financial and operational objectives were met efficiently
Airline Supervisor
Steel Bird Air&Ground Services
08.1994 - 12.1994
- Oversaw airline operations, ticketing, and flight scheduling
- Ensured compliance with company policies and communication goals
- Managed reporting and monitoring for represented airlines
Education
Master of Business Administration (MBA) -
Fatih University
01.2013
Bachelor of Arts - Public Administration
Anadolu University
01.2006
Associate Degree - Aviation Management
Anadolu University
01.1994
Skills
- Operations & Logistics Management
- Ground Handling & Aviation Services
- Strategic Planning & Process Optimization
- Performance Reporting & Data Analysis
- Safety & Compliance Management
- Team Leadership & Staff Training
- Scheduling & Workforce Planning
- Microsoft Office & Data Management
Timeline
Founder & Operations Manager
Alo Sut Gelsin
11.2016 - 08.2024
Operations & Ramp Manager
TGS Turkish Ground Services
11.2015 - 08.2016
Duty Station Manager
TGS Turkish Ground Services
02.2014 - 11.2015
Ramp Manager
TGS Turkish Ground Services
12.2009 - 02.2014
Ramp Supervisor
HAVAS Air&Ground Services
12.2001 - 12.2009
Station Manager
AOG Air&Ground Services
04.1995 - 12.2001
Airline Supervisor
Steel Bird Air&Ground Services
08.1994 - 12.1994
Bachelor of Arts - Public Administration
Anadolu University
Associate Degree - Aviation Management
Anadolu University
Master of Business Administration (MBA) -
Fatih University
Similar Profiles
Loreal ThompsonLoreal Thompson
E-commerce Customer Service Representative at Alo Yoga and Alo MovesE-commerce Customer Service Representative at Alo Yoga and Alo Moves
Marion Zivanai MadzimureMarion Zivanai Madzimure
Waiter at Alo Alo RestaurantWaiter at Alo Alo Restaurant
La NuLa Nu
Electric Store Owner at Sut PanElectric Store Owner at Sut Pan