Mustafa Ebadi
Dearborn,MI
Overview
3
3
years of professional experience
1
1
Certification
Summary
Motivated and dependable professional with experience in customer service, retail, and machine operation. Strong communication and multitasking abilities with proven success in fast-paced team environments. Fluent in English, Dari, and Persian, with excellent problem-solving and organizational skills. Dedicated to providing quality service, supporting operations, and contributing to a positive workplace culture.
Work History
Aircraft Cabin Crew Agent
DTW Metro
10.2025 - Current
- Managed customer inquiries and resolved issues efficiently.
- Coordinated scheduling for appointments and service requests.
- Trained new agents on company policies and procedures.
- Implemented improvements to enhance client satisfaction rates.
Caregiver
Hampton Manor Assisted Living
08.2025 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Developed individualized care plans in collaboration with healthcare teams.
- Monitored vital signs and reported changes to nursing staff promptly.
- Facilitated social engagement through organized activities and events.
Machine Operator
Webasto Roofing Company
01.2024 - 01.2025
- Operated machinery and ensured continuous, safe production flow.
- Monitored, maintained, and adjusted equipment to achieve quality targets.
- Worked collaboratively with team members to meet production deadlines.
- Followed safety and maintenance protocols to ensure operational efficiency.
Customer Service Associate
Local Retail Store
01.2023 - 01.2024
- Provided friendly, efficient, and knowledgeable customer support both in-person and by phone.
- Assisted customers with purchases, returns, and product inquiries.
- Maintained accurate cash handling and inventory tracking using POS systems.
- Contributed to a 15% increase in customer satisfaction ratings through proactive service.
Education
High School - undefined
Invest Roosevelt High School
01.2024
Skills
- Customer Service
- Time Management
- Team Collaboration
- Problem Solving
- Retail Sales
- Communication
- Microsoft Office / Google Workspace
- Conflict Resolution
- Adaptability
- Proficient with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, POS Systems, inventory management tools, and CRM platforms Comfortable learning new technologies quickly in both office and warehouse environments
Languages
English (Fluent)
Dari (Fluent)
Persian (Fluent)
Certification
Medication Administration in HFA ,Resident Rights in Homes for the Aged, Reporting Requirements in HFA, Safety and Fire Prevention for, Prevention & Containment of Communicable Diseases in HFA, Personal Care Protection and Supervision in a HFA.
Timeline
Aircraft Cabin Crew Agent
DTW Metro
10.2025 - Current
Caregiver
Hampton Manor Assisted Living
08.2025 - Current
Machine Operator
Webasto Roofing Company
01.2024 - 01.2025
Customer Service Associate
Local Retail Store
01.2023 - 01.2024
High School - undefined
Invest Roosevelt High School