Junior Pierre
Brooklyn,NY
Summary
I am a cabin agent with extensive experience in aircraft compartment organization and cleanliness. Ensures high standards of safety and hygiene by thoroughly examining and servicing all areas of the cabin. Proficient in restocking safety equipment and maintaining cabin service kits, contributing to enhanced passenger satisfaction. As a wheelchair agent, I take great pride in assisting individuals with disabilities and the elderly with wheelchair services. Aside from all of my duties, I can add that as a Ramp Agent, I am passionate about making sure that everything runs smoothly for the flight. Recognized for strong communication skills, teamwork, and the ability to perform effectively in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aircraft Cabin Agent
Airway LLC
Queens, NY
12.2022 - Current
- Performed comprehensive cleaning of aircraft interiors and exteriors, including windows, carpets, and lavatories.
- Inspected aircraft interiors to verify compliance with cleanliness standards.
- Maintained safety regulations to protect passengers and crew during cleaning operations.
- Sanitized lavatories between flights using approved chemicals for passenger safety.
- Vacuumed carpets and upholstery in cabins and galleys to ensure a clean environment.
- Dusted all interior components such as bulkheads, sidewalls, and ceiling panels.
- Removed trash from cabin compartments and replenished aircraft supplies.
- Communicated with flight dispatch personnel regarding aircraft readiness.
Ramp Agent
Airway LLC
Queens, NY
12.2022 - Current
- Conducted daily safety inspections of ramps and runways, ensuring debris-free environments before takeoff.
- Operated ground support equipment, including tugs and forklifts, to facilitate efficient airport operations.
- Ensured safe and efficient loading and unloading of aircraft baggage, cargo, and mail.
- Verified correct labeling of hazardous materials for safe transport on aircraft.
- Utilized two-way radios to enhance communication between ramp agents, pilots, and ground crew.
- Managed baggage sorting and routing to ensure accurate delivery to claim areas.
- Assisted passengers with inquiries regarding flight information and special needs requests.
- Collaborated with customs personnel to streamline cargo inspections.
Wheelchair Agent
Airway LLC
Queens, NY
06.2022 - Current
- Organized wheelchair displays by category, style, size, color, and price range.
- Ensured adherence to safety protocols during customer assistance with wheelchair selection.
- Monitored customer satisfaction through regular engagement and feedback collection.
- Coordinated boarding assistance with gate agents for seamless passenger experience.
- Transported individuals requesting wheelchair services to and from desired locations.
- Provided information on routes, gates, and terminals to alleviate baggage and boarding concerns.
- Assisted passengers in navigating stairs, ramps, and aisles while ensuring comfort.
- Liaised with ramp agents for efficient loading and unloading of mobility devices.
Bank Teller
BNC (Bank National De Credit)
Port Au Prince, Haiti
11.2014 - 03.2021
- Resolved customer inquiries regarding accounts using internal banking systems.
- Processed deposits, withdrawals, transfers, and loan payments accurately and efficiently.
- Maintained confidentiality of bank records and customer information according to strict guidelines.
- Balanced teller drawers daily in compliance with established procedures.
- Educated customers about various banking services and products available at branch.
- Developed strong client relationships to ensure repeat business through personalized interactions.
- Participated in weekly training sessions to remain updated on banking regulations.
- Provided exceptional service, addressing inquiries and resolving complaints promptly.
Education
Certificate - English-as-a-Second-Language Education
Brooklyn Adult Learning Center
Brooklyn, NY06-2022
High School Diploma -
CEPS
Port Au Prince06-2010
Skills
- Aircraft cleaning and sanitation
- Safety compliance and regulations
- Customer service and support
- Mobility device handling
- Aircraft inspection and operations
- Inventory management and supply restocking
- Team collaboration
- Effective communication
- Attention to detail
- Organizational efficiency
- Flight safety management
- Baggage handling and logistics
- Passenger support
- Strong work ethic
- Time management
- Security compliance procedures
- Empathy in service
- Cross-cultural sensitivity
- Language proficiency
- Crew coordination
- Adaptability in dynamic environments
- Public interaction and guest services
- Emergency procedures knowledge
- Calm under pressure
Affiliations
- I am part of a band that travels of my off times
- I play the keyboard
- I love working on my car (repairs and enhancements)
- I love to travel
Languages
English
Limited
Haitian-Creole
Native/ Bilingual
French
Native/ Bilingual
Certification
- ESL Certificate
References
References available upon request.
Timeline
Aircraft Cabin Agent
Airway LLC
12.2022 - Current
Ramp Agent
Airway LLC
12.2022 - Current
Wheelchair Agent
Airway LLC
06.2022 - Current
Bank Teller
BNC (Bank National De Credit)
11.2014 - 03.2021
Certificate - English-as-a-Second-Language Education
Brooklyn Adult Learning Center
High School Diploma -
CEPS
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