JAMES TOWEE
Herndon,VA
Summary
Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Caring and astute with proven ability assisting passengers with special needs. Over many flight hours in domestic and international routes. Cabin Agent trained in safe handling procedures for chemical and biological waste. Educated in aircraft danger zones and flight line protocols. Led team of agents in servicing over 15 aircraft daily in busy commercial hub airport. Documented work performed, enhancing effectiveness and preventing repetitive or missed maintenance.
Overview
20
20
years of professional experience
Work History
AIRCRAFT CABIN AGENT
SWISSPORT USA,INC.
Dulles, VA
04.2020 - Current
- Loaded inventory of supplies onto cabin service truck and unloaded unused supplies after flight arrival.
- Maintained stock of snacks and reading materials to distribute to airline passengers during flights.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Armed Security Officer
CORE SECURITY SOLUTIONS,INC.
Greenbelt, MD
06.2013 - 09.2016
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Wrote regular shift reports detailing visitors, incidents and resolutions.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked personnel ID badges and issued temporary credentials to visitors.
Police Officer
LIBERIA NATIONAL POLICE/UNMIL
MONROVIA, Liberia,West Africa
06.2005 - 03.2012
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Translated command mandates into actionable policies for frontline officers and detectives.
- Reviewed case histories and complaints against law enforcement professionals for signs of unprofessional or criminal conduct.
- Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Managed crime scenes to protect personnel and preserve evidence.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
Police Officer
THE UNITED NATIONS MISSION IN LIBERIA(UNMIL/LNP)
MONROVIA, LIBERIA,WEST AFRICA
09.2004 - 03.2012
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for operational meetings to arrest armed robbers to justice.
Education
High School Diploma -
DON BOSCO TECHNICAL HIGH SCHOOL
8TH STREET,SINKOR, MONROVIA, LIBERIA07.2000
No Degree - COMPUTER SOFTWARE APPLICATIONS
CHEALE VOCATIONAL TRAINING INSTITUTE
OLDROAD, SINKOR, MONROVIA, LIBERIANo Degree - Law Enforcement
LIBERIA NATIONAL POLICE/UNMIL TRAINING ACADEMY
PAYNESVILLE,MONROVIA,LIBERIANo Degree - HELP DESK PROFESSIONAL{HDP}
CAREERS TECHNICAL INSTITUTE{CTI}
14TH STREET, WASHINGTON, DCSkills
- Emergency care
- Preflight briefings
- Crew coordination
- Cleanliness and sanitation
- Company policy adherence
- Verbal and written communication
- Safety and compliance
- Emergency Response
- Aviation regulations
Timeline
AIRCRAFT CABIN AGENT
SWISSPORT USA,INC.
04.2020 - Current
Armed Security Officer
CORE SECURITY SOLUTIONS,INC.
06.2013 - 09.2016
Police Officer
LIBERIA NATIONAL POLICE/UNMIL
06.2005 - 03.2012
Police Officer
THE UNITED NATIONS MISSION IN LIBERIA(UNMIL/LNP)
09.2004 - 03.2012
High School Diploma -
DON BOSCO TECHNICAL HIGH SCHOOL
No Degree - COMPUTER SOFTWARE APPLICATIONS
CHEALE VOCATIONAL TRAINING INSTITUTE
No Degree - Law Enforcement
LIBERIA NATIONAL POLICE/UNMIL TRAINING ACADEMY
No Degree - HELP DESK PROFESSIONAL{HDP}
CAREERS TECHNICAL INSTITUTE{CTI}